Dependable medical team member with [Number] years of experience in [Type] office settings. Talented at supporting office operations and physicians by coordinating patient information, [Task] and [Task]. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Skills
Collecting information
Spreadsheet management
Filing and data archiving
Advanced clerical knowledge
Data processing
Customer service-oriented
Excellent communication skills
Understands grammar
Safety regulations
Customer relationship management
Pleasant demeanor
Multi-line phone proficiency
Insurance processing
Strong interpersonal skills
Order processing
Time management
Self-directed
Quality assurance
Experience
Data Entry Clerk, 07/2018 - 02/2019 Citi Trends, Inc. – Conway, SC,
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Entered data into spreadsheets, documents and databases, maintaining [Number]% accuracy rate.
Medical Office Manager, 08/2013 - 07/2018 Concentra – Greenwood, IN,
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Communicated with patients with compassion while keeping medical information private.
Delivered income records, balance sheets and [Type] documents to board to keep executives informed of all potential financial issues.
Worked closely with the store manager to maintain day-to-day operations.
Solicited medical history information from patients to provide the best and most effective medical advice.
Medical Assistant, 08/2013 - 07/2018 Geisinger – White Haven, PA,
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Organized charts, documents and supplies to maintain team efficiency.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Used [Type] software to process patient payments and update accounts.
Administered rapid tests such as [Type] and [Type] to help clinical staff assess conditions.
Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Performed routine tests such as urine dip stick, vision and hearing tests.
Communicated with patients by phone and via written correspondence.
Completed clinical procedures and gathered patient data for interpretation by physician.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Cleaned, restocked and prepared exam rooms and medical equipment.
Answered appointment calls.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Contacted pharmacies to submit and refill patients' prescriptions.
Coordinated and executed proper medical waste disposal.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Prepared patients for examinations, taking vital signs and updating medical histories.
Kept facility stocked with necessary supplies, equipment and instruments.
Cleaned and disinfected chairs and equipment according to facility policy.
Scheduled appointments for patients via phone and in person.
Requested scripts from doctors and verified insurance and coding.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Maintained clean and organized work area with adequate supplies and reagents.
Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
Education and Training
Certificate : Cosmetology , Expected in 05/2013 - Wallace State Community College - Hanceville - Hanceville, AL GPA:
High School Diploma: , Expected in 05/1990 - Hanceville High School - Hanceville, AL GPA:
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