Experienced fast food manager/worker highly efficient at preparing food orders quickly, making food while check for
correct temperatures, operates cash/POS system. Friendly, hardworking, bilingual, team player with a passion for food,
dedicated to customer service, cleanliness, and safety.
Reliable and punctual Sharp problem solver
Cash handling Energetic work attitude
Neat, clean and professional appearance Large cash/check deposits expert
Comfortable standing for long time periods Inventory control familiarity
Fluent in Hmong and English Opening/closing procedures
Restaurant management Excellent communication skills
Works well under pressure; Active listening skills Strong lead development skills
Data Entry Clerk09/2015 to CurrentNEx Systems Stockton, CAScanned and filed forms, reports, correspondence and receipts. Retrieved requested files and delivered to appropriate personnel. Operated office equipment such as copiers and fax machines. Entered information into computer databases. Processed and routed incoming mail. Updated daily logs for tracking file movements. Reviewed files to check for complete and accurate information. Destroyed files and materials upon request. Looked up information with computer programs. Wrote professional business correspondence. Gained advanced knowledge of [area of proficiency].
Assistant Manager07/2014 to 05/2015Taco BellStockton, Ca
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Built sales forecasts and schedules to reflect desired productivity targets.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business Initiatives.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Regularly updated computer systems with new pricing and daily food specials.
Counseled and disciplined staff when necessary.
Consistently obtained highest rating from the county health department.
Shift Lead04/2012 to 07/2014Taco BellStockton, Ca
Managing a team of 6-8 workers.
Make store/daily goals.
In charge of inventory counts.
revenue goals in four consecutive quarters.
Executed integrated advertising campaign across multiple media.
Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Crew Member02/2010 to 04/2012Taco BellStockton, Ca
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Served orders to customers at windows, counters and tables.
Prepared and served beverages such as coffee, tea and fountain drinks.
Accurately measured ingredients required for specific food items.
Frequently washed and sanitized hands, food areas and food preparation tools .Cleaned food preparation areas, cooking surfaces, and utensils.
Followed all established restaurant practices and procedures.
Worked well with teammates and openly invited coaching from the management team.
High School Diploma: General Ed2010General Ed Cesar Chavez High School Stockton, San Joaquin
Recognized by peers and management for going above and beyond normal job functions.
Worked for Taco Bell since I was 17.
Got promoted into a shift lead within a year and a half.
Then got promoted to assistant manager within a year.