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Professional Summary
Qualified Data Entry Clerk with 3 years of experience compiling and inputting data into systems. Committed to data integrity and accurate payment processing. Extensive experience with complex database systems.
Systematic Data Entry Clerk with 3 years of experience in organizing and managing data. Trained in database systems management using various technology platforms. Efficient in overseeing project deadlines by prioritizing and communicating with teammates.
Hardworking Customer Service Representative with 5 years of experience working with Bank of America . Trained in project and time management with extensive knowledge, and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Seasoned Customer Associate with 9 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Accomplishments
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Completed CNA Course
Skills
Proofreading
Patient charting
Word processing
AR/AP
Professional and mature
Maintains confidentiality
Mail handling
Administrative support
Database Management
Advanced Excel spreadsheet functions
Sorting and labeling
Medical terminology
Work History
07/2016 to CurrentData Entry ClerkGreenbrier | Colleyville, TX,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Bank of America address correction
Sorting income and ongoing mail
Order an maintain needed supplies
Schedule pickups (UPS,DHL,FEDEX)
Microsoft, Excel, Powerpoint knowledge 6+years
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Scanned documents and saved in database to keep records of essential organizational information.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
01/2016 to 07/2016Sales AssociateW.S. Badcock Corporation | Scottsboro, AL,
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Used POS system to process sales, returns, online orders and gift card activations.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Demonstrated items to customers and created customer awareness, interest and sales.
Generated brand awareness and positive product impressions to increase sales.
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
01/2014 to 12/2014Customer Service RepresentativeIllinois Tool Works | Tilton, NH,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Engaged safety devices and monitored attraction during operation to reduce safety risks.
Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Constructed displays and easy-to-read signage to help guests navigate attractions area.
Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
Education
Expected in 08/2021Associate of Science | Nursing Central Piedmont Community College, Charlotte, NCGPA:
Continuing education in CNA Certified
Expected in 06/2016High School Diploma | Mallard Creek High School, Charlotte, NCGPA:
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