Organized and efficient Data Entry Clerk with 10+ years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Willing and able to continue growing, learning and exceling in a professional Industry.
Skills
Data Review
Microsoft Office Suite
Data Management
Self-Starter
Project Tracking
Service-Oriented
Data Verification
Multitasking and Prioritization
Decision Making
Written and Verbal Communication
Attention to Detail
Microsoft Excel
Administrative Support
Workflow Management
Work History
09/2019 to Current
Data Entry ClerkK2share – College Station, TX,
Entered numerical data into databases with speed and accuracy using 10-key pad.
Scanned documents and saved in database to keep records of essential organizational information.
Verified accuracy of data before transcribing.
Identified data entry errors and reported to necessary departments.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Compiled data and reviewed information for accuracy prior to input.
Supported multiple departments with special projects.
Monitored database updates and verified for correctness.
Managed workflow scheduling, data entry and accuracy verification for large data projects.
01/2015 to 09/2019
Data Entry/Lead CSRCarrier Corporation – Oakland, CA,
Planned schedules and workflows based on expected customer demands.
Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Reviewed associate performance to identify training needs.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
Conferred with senior management to handle and correct disciplinary or knowledge issues.
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Resolved concerns with products or services to help with retention and drive sales.
Engaged clients in person and over phone to answer questions and address complaints.
Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
04/2010 to 09/2014
Operations LeadRoyal Vopak – Deer Park, TX,
Performed quality control and monitored production efforts.
Motivated and trained employees to maximize team productivity.
Monitored supply chain and managed logistics functions for company.
Planned operations and activities, and led projects.
Oversaw problem resolution to address barriers to operational efficiency.
Interviewed, hired and trained new employees for my department.
Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
Managed and allocated staff and material resources to meet production goals.
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
07/2006 to 12/2008
Customer Service SupervisorTime Warner Cable – City, STATE,
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Coached employees through day-to-day work and complex problems.
Established and updated work schedules to account for changing staff levels and expected workloads.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Resolved account issues to build rapport and relationships with clients.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
Expected in 10/2010 to to
Bachelor of Science: Criminal Justice Devry University - Columbus, OH, GPA:
Expected in 06/2008 to to
Associate of Science: Business Management University of Phoenix - Tempe, AZ GPA:
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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