Dedicated and Efficient Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I am devoted to maximizing customer satisfaction with exceptional service and support,and resolving issue resolution effectively,
Skills
Meticulous Attention to Detail
Collecting Information/ Verifying Data Accuracy
Service Oriented
Data Review/ Data Processing
Written and Verbal Communication
Multitasking and Prioritization
Strong Interpersonal Skills
Safety Regulations/ Critical Thinker
Informational Resources
Customer Support
Inbound and Outbound Calling
Transaction Processing
Responding to Difficult Customers
Issue and Complaint Resolution
Building Customer Trust and Loyalty
Understanding Customer Needs
Problem Resolution
Billing Adjustments and Refunds
Merchandise Orders and Exchanges
Experience
Data Entry Clerk, 03/2022 to Current Pinnacle Technical Resources Inc – Worcester, MA,
Receive and process invoices for payment and update invoice details accordingly
Accurately enter data into corresponding fields within various software programs
Identify and correct data entry errors using appropriate quality control methods
Perform related tasks like ordering office supplies and filing documents
Manage and organize records and files
Prepare relevant reports as needed
Reviewed and updated account information in company computer system.
Identified and corrected data entry errors to prevent duplication across systems.
Gathered and documented statistical information to generate reports.
Inventory Manager, 05/2020 to 03/2021 Jbs Usa – Newport, KY,
Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Maintained productive warehouse environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.
Directed cycle counts every day and full audits every 30 days.
Authored, updated and monitored compliance with standard operating procedures.
Monitored inventory storage and enforced proper handling and organization.
Assistant Pet Groomer, 12/2015 to 05/2020 Control4 Corporation – Portland, OR,
Consulted with owners and made recommendations on individual grooming needs of pets.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Examined animals for injury or illness and documented symptoms for veterinarian review.
Delivered excellent service to pet owners to drive repeat business.
Maintained clean and orderly play yards, kennels and cages.
Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
Washed, groomed and trimmed each animal to enhance coat health.
Identified animal health concerns and discussed problems with owners.
Bathed, dried and groomed over [Number] animals each day.
Satisfied owners with quality grooming for large and small animals.
Consulted with clients about desired cuts and styles for individual animals.
Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Helped pet owners improve care of animals by advising on individual animal needs.
Customer Service Representative, 01/2019 to 01/2020 Walmart – City, STATE,
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