Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated and Efficient Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I am devoted to maximizing customer satisfaction with exceptional service and support,and resolving issue resolution effectively,

Skills
  • Meticulous Attention to Detail
  • Collecting Information/ Verifying Data Accuracy
  • Service Oriented
  • Data Review/ Data Processing
  • Written and Verbal Communication
  • Multitasking and Prioritization
  • Strong Interpersonal Skills
  • Safety Regulations/ Critical Thinker
  • Informational Resources
  • Customer Support
  • Inbound and Outbound Calling
  • Transaction Processing
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Problem Resolution
  • Billing Adjustments and Refunds
  • Merchandise Orders and Exchanges
Experience
Data Entry Clerk, 03/2022 to Current
Pinnacle Technical Resources IncWorcester, MA,
  • Receive and process invoices for payment and update invoice details accordingly
  • Accurately enter data into corresponding fields within various software programs
  • Identify and correct data entry errors using appropriate quality control methods
  • Perform related tasks like ordering office supplies and filing documents
  • Manage and organize records and files
  • Prepare relevant reports as needed
  • Reviewed and updated account information in company computer system.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Gathered and documented statistical information to generate reports.
Inventory Manager, 05/2020 to 03/2021
Jbs UsaNewport, KY,
  • Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Maintained productive warehouse environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.
  • Directed cycle counts every day and full audits every 30 days.
  • Authored, updated and monitored compliance with standard operating procedures.
  • Monitored inventory storage and enforced proper handling and organization.
Assistant Pet Groomer, 12/2015 to 05/2020
Control4 CorporationPortland, OR,
  • Consulted with owners and made recommendations on individual grooming needs of pets.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Delivered excellent service to pet owners to drive repeat business.
  • Maintained clean and orderly play yards, kennels and cages.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Identified animal health concerns and discussed problems with owners.
  • Bathed, dried and groomed over [Number] animals each day.
  • Satisfied owners with quality grooming for large and small animals.
  • Consulted with clients about desired cuts and styles for individual animals.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Helped pet owners improve care of animals by advising on individual animal needs.
Customer Service Representative, 01/2019 to 01/2020
WalmartCity, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Analyzed customer activity to promote safe and secure environment.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Associate of Arts: General Studies, Expected in
Daytona State College - Daytona Beach, FL
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average

resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • Daytona State College

Job Titles Held:

  • Data Entry Clerk
  • Inventory Manager
  • Assistant Pet Groomer
  • Customer Service Representative

Degrees

  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: