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Dedicated and Efficient Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I am devoted to maximizing customer satisfaction with exceptional service and support,and resolving issue resolution effectively,
- Meticulous Attention to Detail
- Collecting Information/ Verifying Data Accuracy
- Service Oriented
- Data Review/ Data Processing
- Written and Verbal Communication
- Multitasking and Prioritization
- Strong Interpersonal Skills
- Safety Regulations/ Critical Thinker
- Informational Resources
- Customer Support
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- Inbound and Outbound Calling
- Transaction Processing
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Problem Resolution
- Billing Adjustments and Refunds
- Merchandise Orders and Exchanges
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Data Entry Clerk, 03/2022 to Current
Pinnacle Technical Resources Inc – Worcester, MA,
- Receive and process invoices for payment and update invoice details accordingly
- Accurately enter data into corresponding fields within various software programs
- Identify and correct data entry errors using appropriate quality control methods
- Perform related tasks like ordering office supplies and filing documents
- Manage and organize records and files
- Prepare relevant reports as needed
- Reviewed and updated account information in company computer system.
- Identified and corrected data entry errors to prevent duplication across systems.
- Gathered and documented statistical information to generate reports.
Inventory Manager, 05/2020 to 03/2021
Jbs Usa – Newport, KY,
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Maintained productive warehouse environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.
- Directed cycle counts every day and full audits every 30 days.
- Authored, updated and monitored compliance with standard operating procedures.
- Monitored inventory storage and enforced proper handling and organization.
Assistant Pet Groomer, 12/2015 to 05/2020
Control4 Corporation – Portland, OR,
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Delivered excellent service to pet owners to drive repeat business.
- Maintained clean and orderly play yards, kennels and cages.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
- Washed, groomed and trimmed each animal to enhance coat health.
- Identified animal health concerns and discussed problems with owners.
- Bathed, dried and groomed over [Number] animals each day.
- Satisfied owners with quality grooming for large and small animals.
- Consulted with clients about desired cuts and styles for individual animals.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Helped pet owners improve care of animals by advising on individual animal needs.
Customer Service Representative, 01/2019 to 01/2020
Walmart – City, STATE,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Analyzed customer activity to promote safe and secure environment.
- Answered incoming telephone calls to provide store, products, and services information.
- Set up and activated customer accounts.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Exceeded company productivity standards on consistent basis.
Associate of Arts: General Studies, Expected in
Daytona State College - Daytona Beach, FL
GPA:
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