Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated and Efficient Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I am devoted to maximizing customer satisfaction with exceptional service and support,and resolving issue resolution effectively,

  • Meticulous Attention to Detail
  • Collecting Information/ Verifying Data Accuracy
  • Service Oriented
  • Data Review/ Data Processing
  • Written and Verbal Communication
  • Multitasking and Prioritization
  • Strong Interpersonal Skills
  • Safety Regulations/ Critical Thinker
  • Informational Resources
  • Customer Support
  • Inbound and Outbound Calling
  • Transaction Processing
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Problem Resolution
  • Billing Adjustments and Refunds
  • Merchandise Orders and Exchanges
Data Entry Clerk, 03/2022 to Current
Pinnacle Technical Resources IncWorcester, MA,
  • Receive and process invoices for payment and update invoice details accordingly
  • Accurately enter data into corresponding fields within various software programs
  • Identify and correct data entry errors using appropriate quality control methods
  • Perform related tasks like ordering office supplies and filing documents
  • Manage and organize records and files
  • Prepare relevant reports as needed
  • Reviewed and updated account information in company computer system.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Gathered and documented statistical information to generate reports.
Inventory Manager, 05/2020 to 03/2021
Jbs UsaNewport, KY,
  • Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Maintained productive warehouse environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.
  • Directed cycle counts every day and full audits every 30 days.
  • Authored, updated and monitored compliance with standard operating procedures.
  • Monitored inventory storage and enforced proper handling and organization.
Assistant Pet Groomer, 12/2015 to 05/2020
Control4 CorporationPortland, OR,
  • Consulted with owners and made recommendations on individual grooming needs of pets.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Delivered excellent service to pet owners to drive repeat business.
  • Maintained clean and orderly play yards, kennels and cages.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Identified animal health concerns and discussed problems with owners.
  • Bathed, dried and groomed over [Number] animals each day.
  • Satisfied owners with quality grooming for large and small animals.
  • Consulted with clients about desired cuts and styles for individual animals.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Helped pet owners improve care of animals by advising on individual animal needs.
Customer Service Representative, 01/2019 to 01/2020
WalmartCity, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Analyzed customer activity to promote safe and secure environment.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Associate of Arts: General Studies, Expected in
Daytona State College - Daytona Beach, FL

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School Attended

  • Daytona State College

Job Titles Held:

  • Data Entry Clerk
  • Inventory Manager
  • Assistant Pet Groomer
  • Customer Service Representative


  • Associate of Arts

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