High-energy Manager who excels in establishing excellent working relationships with customers, employees, vendors and contractors. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Supervision and training
Calm under pressure
Complex problem solving
Store planning and design
Strong communication skills
Proficient in MS Office
l President of National Dance, and Math Honor Society
l Member of National French, and Academic Honor Society
Dance Instructor December 2012 to CurrentNational Dance Alliance － Garland, TXl Traveling dance instructor specializing in jazz and contemporary. l I assist not only with dance instruction, but administrative paper work and organizing itineraries.
Store Manager January 2012 to June 2014Kitchen Collection － Ellenton, FLl Handle all merchandising, inventory control, ordering, cash control, and maintenance. l Oversee store opening and closing procedures. l Direct sales floor activities, assist customers and address customer concerns. l Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies. l Hire, train, and coordinate a staff of 16. l Provided exceptional customer services regularly, including direct email and phone contact, and relationship building. l Tallied daily receipts and made bank deposits. l Maintained inventory levels, monitored merchandise, provided feedback to owner/buyer regarding trends and need for reorders. l Exceeded regional annual sales target by 28%. l Developed quarterly and annual sales department budgets.
Customer Service Staff Member November 2012 to CurrentPublix Supermarket － Parrish, FLl Customer Service Staff member. l Managed customer product returns and exchanges, and answered any questions regarding return policy. l Led new employee training including store policies, services, financing options and register operations. l Provide positive, individualized customer care for hundreds of customers each week. l Answer telephone inquiries from customers and stores regarding the status of units and other service issues. l Communicated with vendors regarding back order availability, future inventory and special orders.
Office Manager January 2008 to January 2012Natural Health Resource Center － Palmetto, FLl Manage office operations to ensure efficiency and productivity. l Manage accounts receivable/payable and reconcile accounts. l Manage petty cash. l Prepare quarterly Business Activity Statements. l Process monthly payroll using QuickBooks. l Manage relations with clients and suppliers. l Order stock and office supplies. l Manage the induction of new employees. l Design company forms including payroll advice and personal leave forms. l Handled recruitment: write job ads, cull applicants, interview and hire candidates. l Negotiated pricing with vendors regarding wholesale billing and marketing procedures. l Created company's first employee manual including training and development. l Located, checked in and pulled medical records for appointments and incomplete patient charts. l Improved timely paying of bills by developing flexible payment plans for patients.
High School Diploma : President of National Dance, and Math, FrenchManatee School for the Arts － Palmetto, FL, USHigh School Diploma: Manatee School for the Arts - Palmetto, FL May 2013 l 4.0 GPA l President of National Dance, and Math Honor Society l Member of National French, and Academic Honor Society l Coursework in Business, Management and Communications Additional Information l Member of a Competitive & Community Dance team l Trained in CPR and First Aid l Enjoy volunteering in community projects
CPR and First Aid CPR
National Dance Alliance - Garland, TX
Operations, Training, Cash, Inventory, Accounts Receivable, Accounts Receivable/payable, Ads, And Marketing, Billing, Clients, Credit, Induction, Manage Accounts, Marketing, Medical Records, Office Manager, Office Supplies, Paying, Payroll, Pricing, Quickbooks, Recruitment, Customer Service, Receptionist, Retail Sales, Telephone, Instructor, Annual Sales, Budgets, Buyer, Buying/procurement, Closing, Daily Sales, Direct Sales, Inventory Control, Maintenance, Merchandising, Ordering, Promotional, Sales, Sales And, Sales Department, Sales Floor, Sales Reports, Detail-oriented, Excellent Multi-tasker, Ms Office, Multi-tasker, Problem Solving, Scheduling, Strong Communication Skills, Cpr, Cpr And First Aid