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Through my experience in different fields I have been able to master the ability to lead, teach, and delegate. While working at Claire Tire & Auto Repair I ran the front desk which involved interacting with customers as soon as they walked in and having to interact with companies that we had to get parts from. I would sometimes have to drive to pick up parts or tires that were needed along with shuttling customers to and from the shop. In my time working at Elizabeth's Pizza, Lawndale location, I started out as a hostess and worked my way up to becoming a manager. I would also help in all different positions during the shift if we were short staffed or if the person in that position just came out of training. I trained many employees for those different positions I would also administer the test they had to take after their training was done. As a manager I had to help customers if they had any issues, I also was in charge of catering. I would take the catering orders and then make sure they got to their destination at the time they needed to be. Along with interacting with customers I had to also be in charge of the employees. During the shifts I managed, I had to make sure all of the food prep was being done and the proper way. I would work with the employees if they had any concerns with the job they were performing. Lastly, I am still employed at Starz Elite Dance Center and I am a dance instructor there. Not only to I teach ages three years old to eighteen years old I also help with any office needs and I help to plan the shows that we perform. While I am at the studio I help to choreograph pieces, work on costumes, and brainstorm with my coworkers about events we have coming up. In November of 2019 I set up a performance for our dancers at halftime of a local basketball team. I was in charge of communicating with the team members about tickets along with choreographing the performance and all of the in between's. I have experience in many different areas and I feel I succeed the most in interactions and customer service. I am happy to talk to customers and figure out what they need to achieve the outcome they were looking for.
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- Assisted with coordination and administration of complete dance program.
- Taught groups of up to 30 dancers, with particular focus on tap, contemporary and ballet.
- Provided one-on-one instruction to students by appointment.
- Planned and oversaw group, couples and individual dance performances.
- Managed supply inventory and maintained all facility equipment in good working order.
- Adhered to all studio guidelines and legal requirements.
- Worked in team-based environment to uphold quality and continuity of service to all clients.
- Developed and executed marketing plans to increase studio business.
- Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
- Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Hired, trained and mentored staff to maximize effectiveness.
- Provided management with feedback regarding employee performance and training needs.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Managed customer relations and customer service through daily communication and interaction.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Grimsley High School - Greensboro, NC
Guilford Technical Community College - Jamestown, NC
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Resume Overview
School Attended
- Grimsley High School
- Guilford Technical Community College
Job Titles Held:
- Dance Instructor
- Manager
- Customer Service Associate
Degrees
- High School Diploma
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