dallas operations manager driver dispatcher resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Driver Manager providing encouragement and direction to drivers related to transportation, dispatch and safety activities. Established cooperative and effective working relationships with team to facilitate efficient driving practices. Maintained current knowledge of program rules, regulations, requirements and routine records. Results-focused trucking professional with strength in on time deliveries and customer satisfaction. Proactive leader with strengths in communication and collaboration. Proficient in managing relationships with freight providers to minimize cost to the Company while maintaining quality and timeline expectations. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Process Monitoring
  • Analytic Tools and Methods
  • Complex Problem Solving
  • Warehouse Inspections
  • Worker Supervision
  • Verbal and Written Communication
  • Equipment Inspection
  • Logistics Database Management
  • Maintenance and Repair Orders
  • Schedule Management
  • Fleet Inspections
  • Issue Resolution
  • Regulations Compliance
  • Shipment Tracking
  • Budget Preparation and Management
  • Customer Service
  • Time Management
  • Logistics Integrations
  • Recruiting and Interviewing
  • Logistics Planning
  • Decision Making
  • Relationship Building
  • Operations Control
  • Onboarding and Training
  • Logistics Data Analysis
  • Critical Thinking
  • Crime Prevention Methods
  • Screening Wands
  • De-escalation Techniques
  • Attentive and Observant
  • Team Player
  • Intruder Removal
  • Security Team Coordination
  • Professional Demeanor
  • CPR Certified
  • High Level of Integrity
  • Pattern Recognition
  • Interior and Exterior Patrol
Security Officer, 01/2022 to Current
Quickway CarriersCity, STATE,
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Observed patrons and customers to quickly address security situations.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Identified suspicious activity to determine appropriate response.
Dallas Operations Manager/Driver/Dispatcher, 11/2017 to Current
South Lake TransCity, STATE,
  • Kept track of driver hours and miles to achieve maximum productivity in given hours.
  • Tracked driver behavior, timekeeping and attendance.
  • Coordinated load planning for drivers to minimize dispatch delays.
  • Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
  • Arranged for onsite periodical inspections of vehicles in use.
  • Drove vehicles with capacities over 80 thousand plus pounds to transport materials to and from offices and industrial yards.
  • Maintained costs and profits within budget and managed records of personnel, expenditures and government rules and driving regulations, using excell spreadsheets.
  • Identified root causes and feedback outcomes by communicating with team for service monitoring.
  • Investigated collisions and passenger injuries, documenting incidents in reports.
  • Led and managed projects to support logistics efforts and plans.
  • Consistently met company and department objectives within budget and time constraints.
  • Recruited top talent through interviews and personnel recommendations.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Identified opportunities to reduce cost and improve productivity.
  • Created policies and procedures to inform and educate personnel on logistics activities.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Reviewed profit and loss statements and metrics to identify trends and opportunities.
  • Communicated with team leaders to manage driver pay, bills, security and home time.
  • Supported succession planning by identifying drivers with high potential for career progression.
  • Conducted exit interviews with departing drivers to identify and implement changes to improve driver retention.
Owner Operator/Logistics Specialist/Freight Coordinator, 02/2006 to 10/2017
Consolidated Cargo CarriersCity, STATE,
  • Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Estimated freight and postal rates to track shipment costs and weights.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Loaded, balanced and secured product to safely transport goods.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
  • Retained valid proof of insurance and registration in vehicles.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Read and interpreted maps to determine vehicle routes.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Kept deliveries on track and provided timely status updates.
  • Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
  • Managed inbound and outbound delivery schedules for optimal flow of goods.
  • Strengthened integrity, developing organization systems for records, reports and agendas.
Safety Specialist/Dispatch/Freight Coordinator, 05/2003 to 08/2006
PGT Trucking Inc.City, STATE,
  • Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
  • Directed cargo loading to monitor even distribution of weight.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Provided hands-on training to all company employees.
  • Worked with inspectors to conduct full facility checks.
  • Confirmed employees received training in emergency response protocols.
  • Collected and analyzed air and fluid samples to assess safety and compliance with standards.
  • Held safety training and traffic safety instructional courses which led to marked improvements in safety culture across personnel groups.
  • Orchestrated and led occupational safety trend and current hazards analyses.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
Commercial Driver Trainer/Driver, 11/2000 to 12/2003
Company NameCity, State,
  • Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
  • Instructed drivers on proper procedures for operating trucks, including shifting gears and backing up trailers.
  • Conducted formal road driving test with students at conclusion of other testing to verify students' readiness for licensure.
  • Conveyed importance of company standards and DOT regulations.
  • Taught practical, safe driving practices in classroom and via videos before having students drive.
  • Introduced new driver trainees to automobile fundamentals and basic electromechanical operation of vehicle.
  • Presented to students necessary documentation on driving practices, laws and safety to allow study and preparation outside of class.
  • Led students through parallel parking and other parking configurations in parking lot without other traffic.
  • Explained and showed video images to teach emergency driving techniques, driving in ice and snow and avoiding collisions.
  • Instructed trainees of various ages to operate motor vehicle safely and obtain driver's license in South Carolina.
  • Coached students through use of operational controls such as foot pedals and turn signals while in stationary vehicle.
  • Developed skill-specific training programs to promote employee development.
  • Explained goals and expectations required of trainees.
  • Documented training activities and changes to analyze program effectiveness.
Education and Training
High School Diploma: , Expected in 06/1995 to Walter G O'connell Copiague High School - Copiague, NY,
: Business Statistics, Expected in to St Johns University - Queens New York,
  • Certified Driver Trainer (CDT)
  • Smith System Trainer
  • Drug Use Suspicion Course
  • OSHA 10
  • Member of D.E.C.A
  • North American Fleet Management Association
  • U.N.A.Y.O ( Business Management Studies , Business Development In Logistics Studies )
  • Licensed [ Level II ] - 2022
  • C.A.R.T Training

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Resume Overview

School Attended

  • Walter G O'connell Copiague High School
  • St Johns University

Job Titles Held:

  • Security Officer
  • Dallas Operations Manager/Driver/Dispatcher
  • Owner Operator/Logistics Specialist/Freight Coordinator
  • Safety Specialist/Dispatch/Freight Coordinator
  • Commercial Driver Trainer/Driver


  • High School Diploma
  • Some College (No Degree)

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