Service-centric management professional with 15+ years of combined experience playing key roles in revenue growth, customer satisfaction, and account base growth. Collaborates with multidisciplinary teams to ensure delivery of top quality products / services - boosting loyalty and upselling. Strategic customer success specialist that effectively balances customer, employee, and company objectives.
Play key role in enhancing customer experience and overall services - supporting generation of $2M+ revenues monthly (contracts valued from $500 to $200K).
Oversaw customer support ($3M+ reoccurring monthly rate) across various departments, facilitating cross-functional communication and collaboration to address individual needs.
Promoted to manage $4.6M+ portfolio of 43 accounts, encompassing cultivation of productive client relationships and continuous provision of top quality services to surpass expectations.
Managed portfolio of 15 accounts while developing new logo opportunities.
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