Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Warehouse Distribution industry also in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Complaint resolution
  • Multi-line phone talent
  • Administrative support
  • Creative problem solving

Inventory management

  • Excellent work ethic
  • Detail-oriented
  • Team building
  • Flexible & Adaptable
  • Multitasking abilities
  • Utilization reporting
  • Completing insurance forms
  • Medical office administration
  • Patient Scheduling
  • Insurance claims
  • Self-motivated professional
  • Cultural awareness
  • Critical thinking
  • MS Office
  • Payment collection
Work History
Customer Service Representative, 04/2021 to Current
EnovaChicago, IL,
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded proactively and positively to rapid change.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met all customer call guidelines including service levels, handle time and productivity.
Personal Assistant & Consultant, 12/2017 to 02/2021
Priceless Beauty Spa LLCCity, STATE,
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Coordinated and planned vacations for family.
  • Organized and attended meetings, including compiling all related documents and reports.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
  • Managed over 20 or more calls per day
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Managed and completed paperwork and overall office administration operations.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Obtained client medical history, including medication information, symptoms and allergies.
General Diploma: , Expected in 06/2016
Dublin High School - Dublin, GA

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Resume Overview

School Attended
  • Dublin High School
Job Titles Held:
  • Customer Service Representative
  • Personal Assistant & Consultant
  • General Diploma