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Customer Service Rep/Data Entry Specialist Resume Example

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CUSTOMER SERVICE REP/DATA ENTRY SPECIALIST
Summary
Detail-oriented human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes.
Skills
Positive employee, Advanced Knowledge in all Microsoft office/Applications, CRM, HICS, and Softheon.
Experience
10/2016 to Current
Customer Service Rep/Data Entry SpecialistSpherion Staffing/Fidelity Information Services/ Centene Corporation － Little Rock, AR
  • Provide assistance to members and/or providers regarding website registration and navigation Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application Updated activities in CRM, including HICS from CMS according to the turnaround times prepare, compile and sort documents for data entry check source documents for accuracy store completed documents in designated locations enter data from source documents into prescribed computer database, files and forms Troubleshot issues members may have with enrollment, eligibility, and reinstatement with their healthcare insurances.
  • Update information with members healthcare insurance and contact other medical company for prior authorizations as needed.
  • Input Merchant Capture Set-up for various Banks Deposit Gateway Provide effective account maintenances upon client request Correspond with internal and external clients/customers via telephone and email Complete reports/spreadsheets as assigned in a timely manner Meet numerous projects deadlines Work effectively as a team member.
06/2010 to 04/2016
Program Eligibility SpecialistHatch Staffing － Benton, AR
  • Reviews referrals for services and interviews applicants and/or family members to explain eligibility requirements, form completion requirement, and community resources.
  • Requests information to determine/established procedures.
  • May serve as a liaison to other divisions and agencies to develop policies and procedures for community-based programs.
06/2008 to 06/2010
Merchant Capture AdministratorFIS/Metavante Corporation － Milwaukee, WI
  • Input Merchant Capture Set-up for various Banks Deposit Gateway Provide effective account maintenances upon client request Correspond with internal and external clients/customers via telephone and email Complete reports/spreadsheets as assigned in a timely manner Meet numerous projects deadlines Work effectively as a team member.
10/2007 to 04/2008
Human Resource Administration AssistantSpherion Staffing APS Healthcare － Milwaukee, WI
  • Providing Administrative Assistant to the Human Resources department at APS.
  • Administer references checks, employment and degree verification, and testing for all prospective candidates, process background pre-employment checks.
  • Maintain an Applicant tracking log system of all candidates.
  • Assisted in employment operations by processing all open positions Updated and revised job descriptions Assisted in creating and running reports to obtain data in the HR Dept.
  • Handled front office operations in the HR Dept.
  • Prepared monthly termination report for corporate use Assisted in recruitment activities by posting job openings at appropriate external organizations, such as technical schools, professional organizations, internet sites, etc.
  • Developed numerous spreadsheets and reports which obtain HR data.
  • Detail-oriented and have strong computer skills in Word and Excel.
  • Assignment Ended).
06/2006 to 02/2007
Employment CoordinatorRandstad Staffing Inc Milwaukee Journal Sentinel － Milwaukee Irving, WI TX
  • Primary responsibilities is greeting job candidates, administers testing, processes personnel paperwork, enters payroll information in computerized system, performs pre-employment/post-offer reference checks, assists employees and external customers with questions, and handles a variety of other human resource functions and provide excellent customer service skills.
  • Assisted in employment operations by processing all open position requests, posting full and part-time job postings on company bulletin boards as required and distributing postings using Journal Communications format, generates open position log.
  • Responsible for new-hire processing, to includes preparation of status advice, pre-employment paperwork; assists HR Information Coordinator with entering employee data into the payroll system; prepares folders with information for new employee orientation and put together interview packets and maintain personnel forms.
  • handled front office operations for Human Resources; assists employees with questions and provides quick resolutions; maintain personnel files including creating new hire folders, updating and removing files and filing employee information into their files.
  • Administered reference checks, employment and degree verification, and testing for all prospective candidates, runs driver and background pre-employment checks, schedules pre-employment drug screens; maintains a log all pre-employment, random and post-accident screen results.
Education and Training
6/97
Bachelor of Science: PsychologyUniversity of Arkansas at Monticello － Monticello, ArkansasPsychology
Skills
filing, front office, develop policies, spreadsheets
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Resume Overview

Companies Worked For:

  • Spherion Staffing/Fidelity Information Services/ Centene Corporation
  • Hatch Staffing
  • FIS/Metavante Corporation
  • Spherion Staffing APS Healthcare
  • Randstad Staffing Inc Milwaukee Journal Sentinel

School Attended

  • University of Arkansas at Monticello

Job Titles Held:

  • Customer Service Rep/Data Entry Specialist
  • Program Eligibility Specialist
  • Merchant Capture Administrator
  • Human Resource Administration Assistant
  • Employment Coordinator

Degrees

  • Bachelor of Science : Psychology

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