Customer Account Representative Collections Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Proactive and dependable, with experience in diverse backgrounds and facets of business.
  • Fluent in English and Spanish
  • Proficient in Word/Access/Outlook/Excel/ Power Point
  • Knowledge of QuickBooks/ Accpac / Synergy/ ADP Payroll/ Paradox/ Dbase III / Omni/ computer software  
  • Personnel and customer records maintenance
  • Supervision / Training of personnel
  • Creation/ Execution of presentations
  • Trusted key holder 
  • Customer service /Sales
  • Inventory control/ Purchasing / Payroll/ Accounts Payable and Receivable
Education and Training
Training Resources San Juan, Puerto Rico Expected in Supervision and Management Certification : - GPA :
Interamerican University of Puerto Rico Guaynabo, Puerto Rico Expected in Classes in database creation : - GPA :
Interamerican University of Puerto Rico Ponce, Puerto Rico Expected in BBA : Business Administration Marketing - GPA :
  • Member of the American Marketing Association/ Member of HACU Hispanic Association of Colleges and Universities/ Received a Scholarship for academic and leadership accomplishments from The President of the Interamerican University of Puerto Rico
Suburban Propane - Customer Account Representative Collections
Meadville, PA, 08/2018 - 09/2019
  • Handled high volume outbound and inbound calls daily with goal of collecting owed debt on delinquent accounts
  • Used probing techniques to determine debtors’ reasons for delinquency
  • Resolved challenging situations with friendly but firm strategies
  • Counseled debtors on payment options extensions, due date changes and arranged agreements and scheduled future payments
  • Processed payments on accounts and advised on different payment options
  • Educated customers regarding their accounts
  • Negotiated to collect pay off, total amount due and total amount past due of accounts
  • Translated from English to Spanish an inbound outbound call script to help out other collectors who spoke Spanish
  • Handled Spanish case calls to educate customers on the status of their account and assisted them with payments and making their account current
  • Handled paid off accounts by noting the paid of date on physical and digital contract
  • Filed paid off accounts
  • Scanned documents in to the corresponding digital files
  • Handled incoming and outgoing mail and distributed it through out the office
  • Accomplishments: Collected the highest dollar amount in a week from delinquent accounts a total of $83,000, Collected $1,41629 per hour in a month, Obtained highest ranking in collections
Ucla Health - Customer Service Representative
Van Nuys, CA, 01/2017 - 03/2018
  • Scanned and downloaded paper files of policyholders into electronic customer files
  • Answered telephone, monitored voice and e-mail and directed the caller or information to the appropriate agent
  • Faxed, mailed and e-mailed requested documents to policyholders, certificate holders and mortgagees
  • Greeted and directed visitors entering the agency to the appropriate agent
  • Downloaded daily policyholder activity to the agencies electronic customer files
  • Assisted agents issuing certificates of insurance, invoicing, printing, mailing customers statements and bank deposits
  • Accomplishment: Completed task of scanning and downloading paper files of policyholders into electronic customer files to in order for the agency to be paperless
Bath Fitter - Administrative Director
Wichita, KS, 09/2006 - 11/2011
  • Interviewed, recruited, trained and supervised office and vision therapy staff
  • Supervision of daily operations of a behavioral optometry office
  • Prepared staff payrolls and meeting agendas
  • Managed patient services and updated patient account information
  • Prepared promotional activities and Power Point presentations used for business outreach and development
  • Attended activities for the special needs community, Optometric office personnel and the College of Optometry of Puerto Rico Business Meetings
  • Managed purchasing and inventory of vision therapy materials, eyeglasses frames and office supplies
  • Accomplishments: Reduced office expenses by finding smarter solutions for vendors, suppliers and services Implemented a computerized invoice system for patients Increased number of patients using promotional material and events Implemented automated hourly payroll system
I.T.A Industrial Tapes And Adhesives - Branch Manager
City, STATE, 08/2004 - 09/2006
  • Managed inside and outside sales, purchasing and warehouse inventory levels
  • Accurately logged, sent and received all daily orders
  • Trained and managed staff on office procedures, materials sold and their application in different businesses
  • Identified prospective clients, handled inquiries, orders and provided new and existing clients a needs assessment to identify and provide optimal product solutions for their business
  • Acomplishment: First Branch manager to exceed budgeted sales goals for the Jacksonville area

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Resume Strength

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Resume Overview

School Attended
  • Training Resources
  • Interamerican University of Puerto Rico
  • Interamerican University of Puerto Rico
Job Titles Held:
  • Customer Account Representative Collections
  • Customer Service Representative
  • Administrative Director
  • Branch Manager
  • Supervision and Management Certification
  • Classes in database creation
  • BBA