Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Skilled and resourceful information technology professional with over 6 years of experience in diverse environments with an outstanding record of improving performance and increasing productivity. Carry rich experience in initiating & executing Process Improvements through Automation Procedures, handling escalations and Stakeholder Management. A quick and vivid learner and enjoy working in fast paced environments.

  • Splunk Core User Certified
  • Advanced MS Excel, MS Access, Macros
  •, Intermediate MS PowerPoint
  • MIS Reporting
  • Charts, Reporting, Data Analysis
  • Database migrations, SQL Server, SharePoint
04/2019 to 09/2019 Credit Officer/Data Analyst Fiscal Note | New York, NY,
  • Basic Searching, Reporting and scheduling alerts with Splunk.
  • On-boarding new users into Splunk and assigning roles.
  • Knowledge of User and Entity Behavior Analytics (UEBA).
  • Fetching the data from SQL Server Database and modify it according to the management specifications using the Advanced MS excel to get the clear picture out of that data.
  • Using advanced MS excel to create pivot tables as well as used formulae, conditional formatting, sorting/filtering, data concatenation ensuring the best possible reporting in quick time.
  • Managing documents on SharePoint for team collaborations.
  • Interacting directly with the relationship managers in case of any discrepancy or missed information on clients' accounts to set up the accounts in an excellent manner and made actionable recommendations based on data trends.
  • Compiled business intelligence data into reports and presentations.
  • Developed, updated and optimized business intelligence resources.
04/2014 to 02/2015 Associate Consultant Iqvia Holdings Inc | Buffalo, NY,
  • Automated and simplified the daily processes with an emphasis on reports and data feeds from SQL database.
  • On-boarding devices into Splunk.
  • Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Devised new and improved records management programs to organize and protect data.
  • Wrote reports outlining results to facilitate management decision making.
  • As part of the process improvements, created macros in excel for helping users to run their tasks smoothly with 100% accuracy.
  • Analyzed, cleaned and mapped the data according to the management needs on a regular basis, using the Advanced Excel features.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Planned, directed and controlled daily, weekly and monthly reporting activities, in order to meet the information requirements of management.
09/2010 to 02/2014 Sr. Implementation Analyst Mercer India Pvt. Ltd | City, STATE,
  • Contribute to New Client Implementation Projects with primary focus in Data Conversions, Mapping & Configuration into Mercer systems with data received from previous administrators.
  • Develop Automation Projects [VBA/MS Access/MS Excel/SQL] for Process Improvements & MI Reporting.
  • Perform & Support Migration Projects e.g. Laser to Midas Migration (a large-scale project for Mercer UK counterpart).
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Developed and managed MIS systems with complex client reporting procedures (more than 500) single-handed.
  • Work on various Client Projects (BAU), primarily on Data Analysis & Reporting.
  • Lead & Drive Process Improvement initiatives to build business efficiency across processes.
  • Communicate with Project stakeholders on regular basis for status updates and query resolution.
12/2009 to 08/2010 Defect Manager IAP Company Ltd Programmer | City, STATE,
  • Responsible for the smooth process at the time of release.
  • Kept track of the status of the defects and communicate with the various team managers, onshore and offshore.
  • Create & Maintain database (SQL Server) with programmed applications.
  • Review Empanelment Application based on specific criteria.
  • Generate Reports using SQL queries.
  • Generate Reminder Email Automatically (done through and HTML).
Education and Training
Expected in 2009 Master's | Computer Applications Guru Gobind Singh Indraprastha University, New Delhi, GPA:
Expected in 2006 B.Sc. | Computer Science Maharishi Dayanand University, , Haryana GPA:
Activities and Honors
  • Appreciated by Director - Data Analytics at CIBC for creating management reports using advanced MS excel skills.
  • Received ‘Rising Star' Award in Jan 2011 for outstanding contribution in New Implementation Processes.
  • Received Service Excellence Award in May 2011 for excellent operational performance in Migration Project [L2M].
  • Have managed to earn number of Quality Awards [Pragati] and Spot Awards as well for continuous process improvements.
  • Winner of the competition organized by Mercer India regarding UK DC Pensions.
  • Successfully developed the macros for a report to optimize its run-time from 30 minutes to 1 minute.
  • Worked efficiently on a Mail Merge Project for an onshore client for more than 1000 applications.
  • Splunk Core Certified User

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School Attended

  • Guru Gobind Singh Indraprastha University
  • Maharishi Dayanand University

Job Titles Held:

  • Credit Officer/Data Analyst
  • Associate Consultant
  • Sr. Implementation Analyst
  • Defect Manager


  • Master's
  • B.Sc.

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