credit investigator ii officer resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Problem Solving Change management

Adaptability and Flexibility Project Management

Time Management Communication & Interpersonal Skills

Coaching/mentoring Decision Making


Trained in:

New Generation of Money Laundering

Cyber Fraud, Debit Card Fraud Trends & Typologies

Risk assessment in rapidly developing countries

Currently being mentored by SIX SIGMA expert.


Created procedures to increase quality control and consistency within my current investigations group.

Achieved Officer title based on accomplishments and years of service.

Designated project coordinator for departmental projects

Top 5 in production numbers and quality control

01/2010 to Current
Credit Investigator II/ Officer Westerra Credit Union Parker, CO,
  • Financial Crimes Risk Management Unit (CDDG) Review and analyze Domestic & International businesses, including Money Service Businesses, Annual Periodic Reviews and personal customers to minimize potential risk, identify activities, trends and background information to identify high risk based clients.
  • Analyze account activity in conjunction with an in depth background search utilizing various internet and vendor resources to ensure that KYC, EDD, regulatory and BSA/AML compliance requirements are met.
  • Interpret and/or extract complex data and information from the investigation and prepare written summary report and recommendations to our line of business partners.
  • Complete and escalate UAR's for referrals to appropriate channels.
  • Network with third party vendors to access and review commercial and personal credit reporting, documents associated with lawsuits, foreclosures, bankruptcies, OFAC/PEP and sanctions.
  • Excellent written and verbal communications skills; Ability to build relationships and establish good rapport with business partners and third party agencies.
  • Actively participate in management meetings as a selected subject matter expert to weigh in and document ideas, changes, take on special projects and report employee concerns and suggestions.
  • Mentor and train new hires & current team members, facilitate training classes and member of the quality assurance review team and process consistency team.
2012 to 03/2013
Global Sanctions Bancfirst Corporation El Reno, OK,
  • Investigated OFAC and PEP alerts and screening domestic/International customer accounts, and wire transfers generated from GMOS and other sanction monitoring sources.
  • Analyzed and researched given information against various research tools and external data to determine customer match against Global Sanctions & Politically Exposed Person's list.
  • Consulted with appropriate internal chains on false-negatives and positive matches to make firm decisions regarding account disposition and completed UAR's for escalations.
  • Managed high volume production within a fast-paced environment, while maintaining top quality work.
01/2008 to 02/2010
Fraud Analyst II Wachovia Bank, N.A City, STATE,
  • BSA/AML Unit Provided operations support using investigative techniques to analyze information required to underwrite new deposit accounts as outlined by the USA PATRIOT ACT to minimize risk with our EDD and KYC process.
  • Evaluated new deposit accounts, MSB's and International High Risk accounts and used appropriate underwriting methods to make recommendations regarding account disposition.
  • Performed general account handling functions, opening, closing, and restraining and completed UAR's & written SAR's reports.
  • Participated on special projects, including new implementation of departmental systems, various remediation projects, and facilitated departmental training classes.
  • Supported branch personnel in reference to Fraud and deposit account set-up to comply with USA Patriot Act, BSA and AML compliance.
06/2002 to 01/2008
Mortgage Loan Support Coordinator Wachovia Bank, N.A City, STATE,
  • Reviewed and processed all incoming applications for Real Estate loans using AH, Workflow, Pegasis, CDP and RightFax systems.
  • Reviewed documents received pertaining to loan to ensure compliance with federal, state and bank regulations and gathered and analyzed financial documents.
  • Recommended decisions and obtain feedback for loans outside of authority level.
  • Act as primary contact for the assigned underwriter and processors in the Retail Credit Support Site in recommended up sale and cross sell opportunities to all FS's, MC's and customers.
  • Prepared closing request form, order appraisals, title search, flood certifications, and coordinated with title companies and/or Attorneys for Title Binders.
  • Provided quality customer service and training to Mortgage Consultants and FS's for CDP, AH/Pegasis issues, MEL rollout inquiries, and provide feedback for enhancement of loan process.
01/1999 to 06/2002
Assistant Branch Manager Trust Company Bank City, STATE,
  • Executed daily branch operations such as, opening and closing branch, solving customer issues, cross selling bank products, supervised and motivated staff to achieve branch goals.
  • Responsible for personnel related task such as, hiring, performance evaluation, and corrective action planning for teller line.
  • Coached and supported team mates, implemented new hire training programs, and traveled to different branches to assist in training new hires.
  • Recognized for leading branch in achieving sales goals, and improving team morale.
  • Partnered with senior management in forecasting budget and hiring staff as needed by evaluating average volume vs.
  • average standard per employee.
  • Acquired excellent communication, networking and problem-solving skills as a team leader.
Expected in 2012 to to
Master's Degree: Business Management Project Management
Kaplan University - Charlotte, NC
GPA: GPA: 4.0

Business Management & Project Management

Expected in 2008 to to
B.S: Psychology Sociology
UNCC - Charlotte, NC
Psychology Sociology

• Excellent planning and organizational skills

• Strong PC skills (Microsoft Office)

• Excellent written and oral communication skills with the ability to present in a clear concise manner to peers, direct and senior level management

• Ability to contribute, support, and lead efforts to achieve department/ business unit goals.

• Ability to work independently and use of judgment

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Resume Overview

School Attended

  • Kaplan University
  • UNCC

Job Titles Held:

  • Credit Investigator II/ Officer
  • Global Sanctions
  • Fraud Analyst II
  • Mortgage Loan Support Coordinator
  • Assistant Branch Manager


  • Master's Degree
  • B.S

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