Courtesy Clerk resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personable Member Service Representative offering 14 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Knowledgeable sales associate offering cash register, sales floor recovery and customer assistance expertise. Well-versed in locating and recommending merchandise to finalize customer sales. Focused on delivering exceptional service to every guest. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Establishing and Maintaining Customer Relationships
Work History
10/2019 to Current
Courtesy Clerk New Leaf Community Markets, Inc. Tualatin, OR,
  • Welcomed, and greeted guests in high-traffic store.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
  • Helped customers take merchandise out, as well as load items into vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Provided ongoing guest service, including restroom maintenance.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Collected more than 50 shopping carts, as well as any motorized carts from parking lot daily and cleaned and dried soiled and wet carts
08/2019 to 09/2019
Hotel Reservationist Giant Eagle, Inc. North Versailles, PA,
  • Greeted guests at the front desk and over the phone, engaged in pleasant conversations while managing the check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Promoted hotel brand's loyalty program through incentives.
  • Explained details regarding property, including restaurants, pool area, spa, and fitness center to acclimate patrons to resort environment.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Handled 15-30 calls per hour to address customer inquiries and concerns
11/2013 to 04/2019
Sales Associate Specialist Sally Beauty Supply City, STATE,
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers join reward programs, to receive maximum benefits.
  • Answered questions about store policies and addressed customer concerns.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Issued receipts and processed refunds, credits or exchanges.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Logged reports, expenses, receipts and sales documents into digital database.
08/2010 to 03/2012
Cashier Safeway City, STATE,
  • Monitored self-checkout systems and provide assistance or intervention where required.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained cash drawer of $150.00 or more per shift
Expected in 08/2021
Grossmont Adult School - El Cajon, CA

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Resume Overview

School Attended

  • Grossmont Adult School

Job Titles Held:

  • Courtesy Clerk
  • Hotel Reservationist
  • Sales Associate Specialist
  • Cashier


  • GED

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