Courtesy Clerk Resume Example Kroger

COURTESY CLERK

Skills

Customer assistance
Product Restocking
Bagging Procedures
Guest Services
Cleaning
Product Knowledge
Complaint resolution
Money handling abilities
Order fulfillment
Report preparation
POS systems expert
Retail store support
Inventorying products
Cash balancing
Cash Handling
Multi-tasking ability
Identification checks
Coupons and gift cards
Product and service sales

POS system operations
Loading Merchandise
Teamwork
Client Needs Assessment
Product Location
Money handling
Sales expertise
Stock management
Credit card processing
Recordkeeping strengths
Strategic sales knowledge
Key holder experience
Retail merchandising
Loss prevention
Bagging and packaging
Product knowledge
Security Monitoring
Basic math skills
Bilingual

Professional Summary

Motivated individual with valuable experience in boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable and upbeat attitude leads to success in promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Work History

Courtesy Clerk, 01/2019 to 06/2019
Kroger - Duluth, GA

Monitored safety and security concerns and reported to leadership for resolution.
Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Returned unwanted items to correct store locations and restocked shelves.
Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Assisted customers with large purchases by carrying items to vehicles.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Maintained current knowledge of store promotions and highlighted sales to customers.
Monitored self-checkout systems and provided assistance or intervention where required.
Answered questions about store policies and concerns to support positive customer experiences.

Crew Member, 08/2018 to 10/2018
Amc Entertainment Holdings Inc. - Lawrenceville, GA

Adhered to company safety standards, including security and emergency procedures.
Performed minor maintenance on POS and concessions equipment to keep tools operational and detailed all repair work in reports for crew
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Closely followed protocols for emergency situations, maintaining calmness and efficiency.
Utilized all machinery and equipment while observing various safety precautions and practices.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Followed routine maintenance checklist.
Loaded, unloaded and moved material to and from storage and production areas.
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Used varied meal preparation methods to create preselected food offerings for catering clients.

Team Member, 04/2018 to 08/2018
Chick-Fil-A Inc. - Duluth, GA

Worked 5 different stations each week to provide optimal coverage and meet production goals.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Mentored junior team members on protocols and procedures of each station to maximize contributions.
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Developed strong relationships with coworkers and managers.
Learned all required tasks quickly to maximize performance.
Contributed to team success by completing jobs quickly and accurately.
Maintained productive, efficient approach to all tasks.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Used cash registers and calculators to prepare bills, accept payments and make change.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.

Education

High School Diploma: : 05/2020Duluth High School - Duluth, GA

MBA: : Business Administration And Management, Expected in 05/2026University of Georgia - Athens, GA

Resume Overview

Companies Worked For:

Kroger
Amc Entertainment Holdings Inc.
Chick-Fil-A Inc.

School Attended

Duluth High School
University of Georgia

Job Titles Held:

Courtesy Clerk
Crew Member
Team Member

Degrees

High School Diploma : : 05/2020
MBA : : Business Administration And Management , Expected in 05/2026

Courtesy Clerk Resume Example

Resume Score: 80%

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