LiveCareer-Resume

courtesy clerk resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I have years of experience and I can garuntee I will not let you guys down or disappoint.im 100 percent focused

Skills
  • POS system operations
  • Bagging proficiency
  • CRM
  • QA
  • Cart returns understanding
  • Customer assistance
  • Restocking products
  • Customer Service
  • Loss prevention
  • Product Knowledge
  • Merchandise stocking
  • QC
  • System implementation
  • Fleet dispatching
  • Business development understanding
  • Schedule mastery
  • High-energy attitude
  • Product organization
  • Cross-functional collaboration
  • Credit card payment processing
  • Project management abilities
  • Office equipment proficiency
  • Shipping and receiving understanding
  • Quality control
  • Employee coaching
  • Direct sales
  • Store maintenance
  • Technologically savvy
  • Report creation
  • Transportation solution development
  • Stockroom procedures
  • Quality assurance controls
  • Senior leadership support
  • [Industry] regulations knowledge
  • Materials transport
  • Promotional support
  • Microsoft Office expertise
  • Freight operations
  • Customer relations
  • Inbound and Outbound Calling
  • In-store support
  • Route management
  • Report generation
  • Call Center Operations
  • Conflict mediation
  • Contract development
  • Data evaluation
Experience
12/2021 to 01/2022
Courtesy Clerk Meijer, Inc. South Haven, MI,
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Escorted customers to desired merchandise location.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Promoted and explained loyalty programs to customers.
  • Employed proper techniques to preserve purchased items for take-home orders.
  • Shared detailed information regarding options to help customers make decisions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Maintained store cleanliness and sanitation through [Action] and [Action].
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about product lines and services offered by company.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Placed calls to inventory room to assist product delivery and meet customer requests.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Consulted with customers on modern styles and trends.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Replenished shelves to maintain adequate merchandise levels.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Answered [Number] daily phone calls to resolve [Type] customer issues.
  • Mentored junior team members and managed employee relationships.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Collected payments for [Product or Service] and updated accounts to reflect new balances.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
  • Executed as many as [Number] price checks per shift by checking storage room for items.
  • Collected payments, tracked rewards and handled customer service issues for [Number] customers per shift.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Collected customer feedback, passing information to [Job title] for review.
  • Managed accurate and adequate cash stock and inventory balances.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Established membership loyalty, executing flawless customer retail account management.
  • Worked with external representatives to address customer needs.
  • Answered multi-line call system with consistent [Number]-second answer speed, resulting in [Number] completed calls per shift.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Resolved average of [Number] inquiries in given week, consistently meeting performance goals.
  • Verified accuracy of [Type] and [Type] documentation to promote efficiency in [Type] operations.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Achieved high quality marks on quality assurance evaluations through [Action].
  • Excelled in exceeding daily credit card application goals.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
  • Took special orders in person and over telephone, generating $[Amount] in additional revenue every month.
  • Analyzed reports on improvements to improving efficiency.
  • Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Oversaw warranty counseling process to manage expense controls.
  • Earned Top Seller for [Timeframe] through [Action].
  • Maintained [Number]% accuracy rate when preparing weekly [Type] and [Type] reports for management based on data from various sources.
  • Increased customer traffic count by [Number]% and retail sales by [Number]%.
  • Developed [Number] new customer prospects or referrals each [Timeframe].
  • Implemented [Software] for [Task], resulting in [Result].
10/2020 to 07/2021
General Laborer/Sanitation Worker Fedex Fairfield, CA,
  • Sanitized floors and walls to protect workers.
  • Followed sanitation schedule and documented cleaning activities.
  • Utilized Personal Protective Equipment (PPE) correctly.
  • Cleaned [Type] areas effectively and efficiently.
  • Complied with company policies regarding safe storage of chemicals.
  • Took out garbage and recycling daily.
  • Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
  • Applied industrial chemicals safely to clean surfaces in [Type] environment.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Stocked supplies in restroom and other stations throughout office building.
  • Set up [Type] equipment for next day's operations.
  • Monitored inventory of cleaning products and re-ordered.
  • Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse.
  • Collected trash by pulling refuse carts to truck, positioning and operating hydraulic lever to lift, dump and compact refuse in truck's hopper.
  • Power washed sidewalks, streets and building sides.
  • Gathered debris from vacant lots, roads and other public spaces.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Loaded wire refuse baskets, lifting and dumping refuse from baskets into hopper and compacting with hydraulic mechanism.
  • Placed street sweeping and other sanitation signs, tying signs onto trees and fences.
  • Treated areas for rodents, wasps and other insects using traps, rodenticide and poles to cut down hives or nests.
  • Drove refuse truck to collect trash in residential areas.
  • Removed graffiti using soda blasting equipment.
01/2018 to 07/2020
Sanitation Worker WorkForce City, STATE,
  • Followed sanitation schedule and documented cleaning activities.
  • Sanitized floors and walls to protect workers.
  • Utilized Personal Protective Equipment (PPE) correctly.
  • Cleaned [Type] areas effectively and efficiently.
  • Complied with company policies regarding safe storage of chemicals.
  • Took out garbage and recycling daily.
  • Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
  • Applied industrial chemicals safely to clean surfaces in [Type] environment.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Stocked supplies in restroom and other stations throughout office building.
  • Set up [Type] equipment for next day's operations.
  • Monitored inventory of cleaning products and re-ordered.
  • Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse.
  • Collected trash by pulling refuse carts to truck, positioning and operating hydraulic lever to lift, dump and compact refuse in truck's hopper.
  • Power washed sidewalks, streets and building sides.
  • Gathered debris from vacant lots, roads and other public spaces.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Loaded wire refuse baskets, lifting and dumping refuse from baskets into hopper and compacting with hydraulic mechanism.
  • Placed street sweeping and other sanitation signs, tying signs onto trees and fences.
  • Treated areas for rodents, wasps and other insects using traps, rodenticide and poles to cut down hives or nests.
  • Drove refuse truck to collect trash in residential areas.
  • Removed graffiti using soda blasting equipment.
Education and Training
Expected in 10/2000 to to
GED:
Fohi - Fontana, CA
GPA:

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Resume Overview

School Attended

  • Fohi

Job Titles Held:

  • Courtesy Clerk
  • General Laborer/Sanitation Worker
  • Sanitation Worker

Degrees

  • GED

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