Competent Medical Office Assistant with basic healthcare and clerical skills. Goal-orientated, patient and caring. Proficient in Microsoft Office and medical software applications. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills. Enhances office operations by staying on top of patient and staff needs. Experience with electronic record keeping and insurance documentation.
Skills
Customer Service
Patient relations
Bookkeeping
Medical records management
Knowledge of medical terminology
Medical software applications
Relationship building
Supervision & leadership
Experience
11/2021 to Current
Chiropractic Office AssistantDierbergs Markets – Lake Saint Louis, MO,
Responsible to assign patients with lawyers and sign documents.
Responsible to inform lawyers regarding patients treatment status, medical referrals, lien documents.
Assisted with referrals and prepared medical records for patients.
Scheduled appointments for patients via phone and in person.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Collected information, verified insurance and verified lawyer for patients as part of check-in process.
Communicated with patients to resolve inquiries, schedule appointments and fill out paperwork.
Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Scheduled tests, lab work or x-rays for patients based on physician orders and lawyers.
Interviewed patients to complete case histories and intake forms.
Scheduled and confirmed patient appointments and consultations.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Delivered exceptional customer service by greeting customers and directing to desired items.
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