Court Operations Supervisor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Advanced Operations and Employee Manager offering over 10 years of experience and proven success in strategic planning, policy implementation, and employee management. Highly skilled in streamlining operations, employee engagement and training and improving throughput by continuous process enhancement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

  • Strategic & Operational Planning and Development
  • Effective Leadership
  • Policy, Process, & and Procedure Implementation
  • MNCIS Proficiency, Court Procedures, Laws, & Legal Document Knowledge
  • Employee Management Techniques
  • Organizational Change Management
  • Relationship Development
  • Staff Training and Development
  • Coaching and Mentoring
  • Recruitment and Hiring
  • Microsoft Office Proficiency
Work History
Court Operations Supervisor, 02/2018 to Current
United States CourtsPecos, TX,
  • Manage organization, staffing, operational activities, and services of the Court with a high degree of discretion.
  • Work hand in hand with the division managers to manage, develop, train, and mentor their staff; engage, and support the division managers through supervision.
  • Participate in strategic planning and oversee efforts to achieve goals; prepared reports and monitor key performance measures.
  • Gather data and prepare statistical reports and presentations for divisional and district needs in order to enhance or implement strategical practices and operational efficiencies.
  • Represent the division on certain committees and workgroups.
  • Manage quarterly performance review process, analyze performance trends and provide actionable insights to the appropriate audience.
  • Develop and implements court goals, objectives, policies, and procedures.
  • Lead associate focus groups and meetings to obtain suggestions and address concerns or issues and foster positive relations among team members and management.
  • Business owner and project operations leader for state developed and divisional focused project.
  • Demonstrates ability to balance competing priorities while deploying operational change management requirements that maximize value to the entire branch and beyond .
Administrative Manager, 01/2014 to 02/2018
Rush University Medical CenterChicago, IL,
  • Managed & oversaw multiple projects, large and small, on a daily basis for the Operations & Sales division.
  • Communicated with internal and external stakeholders regarding projects. Provide project development knowledge, and acted as a subject matter expert for the Operations & Sales division.
  • Participated in strategic planning and oversaw efforts to achieve goals; prepare reports and monitor key performance measures.
  • Partnered with team leaders throughout the organization on team member performance during the onboarding process and providing tracking, analysis and recommendations to support the successful acclimation of new hires.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Create training and development plans for the Operations & Sales division.
  • Fostered an internal culture of positive teamwork and transparency that drove excellent service, quality, diversity of thought, and an engaged work environment and overall continuous improvement based mindset.
  • Established positive partnerships with business stakeholders to ensure solutions achieved business requirements and aligned to other organizational strategies and priorities.
Strategic Operations Manager, 01/2011 to 01/2014
Cisco Systems, Inc.San Francisco, CA,
  • Devised and implemented the vision and strategy to support critical operations across portfolio teams and leadership groups.
  • Managed day-to-day operations and allocated staff and material resources to meet company goals.
  • Oversaw, analyzed, and forecasted all operational and staffing budgets.
  • Derived strategic operational frameworks to collaborate effectively on operational issues with leaders, teams and vendors inside and outside of the company.
  • Devised, deployed, and monitored processes to boost long-term business success and increase profit levels.
  • Implemented and enforced policies and standard operating procedures for continuous improvement.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Handled other assignments that support the overall work of the division and support the senior manager.
Certificate : Electronic Court Reporter, Expected in 2018
SCAO - St. Paul,
Associate of Applied Science: Judicial Reporting , Expected in 2017
Anoka Technical College - Anoka, MN
BBA: International Business, Expected in 2014
Hamline University - Saint Paul, MN
Associate of Applied Science: Spanish, Expected in 2014
Hamline University - Saint Paul, MN
Certified Train The Trainer: Training & Development, Expected in 2014
TrainSMART - St. Paul, MN,
  • Identified inefficiencies in the CRU's divisional practices, which lead to a statewide software development project where I acted as the business owner. The project will result in a new advanced software for the entire District.
  • Received a SPOT award in 2020 which focused on my superior leadership, commitment to excellence, and strategic initiatives on behalf of my senior manager and the Minnesota Judicial Branch.
  • Received a SPOT award in 2021 which focused on my contributions to the division and the district during the State v. Chauvin trial on behalf of my divisional manager and the Minnesota Judicial Branch.
  • Managerial Spectrum - SCAO - 2019
  • Electric Court Reporter Training - SCAO - 2018
  • CPR/AED - American Red Cross - 2017
  • Certified Personal Trainer - National Academy of Sports Medicine - 2017
  • Excel: Beyond the Basics - Excel Experts - 2016

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Resume Overview

School Attended
  • SCAO
  • Anoka Technical College
  • Hamline University
  • Hamline University
  • TrainSMART
Job Titles Held:
  • Court Operations Supervisor
  • Administrative Manager
  • Strategic Operations Manager
  • Certificate
  • Associate of Applied Science
  • BBA
  • Associate of Applied Science
  • Certified Train The Trainer

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