Attentive Police Dispatcher with experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment, including CAD, RMS, PRO QA, and Odyssey. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Enthusiastic assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
- Police and fire procedures
- Computer-aided dispatching
- Information intake
- Basic life support understanding
- Multitasking abilities
- Analytical skills
- First Aid/CPR
- Data management
- Planning and Coordination
- Customer service
- Microsoft Office
- Conflict resolution
- Project Management
- Flexible & Adaptable
I am currently on the second year of my Associate of Science in Human Resources Management, with an anticipated graduation date of Fall 2021. I currently hold a 3.6 GPA and continue to excell in juggling both my career and my education.
I successfully completed 1.5 years of my 2 year Culinary Management program at this college before moving out of state. In my time here, I excelled in my academics and maintained a 3.4 GPA.
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- First Aid/ AED
- GCIC/NCIC
- POST
Duluth, GA, 07/2020 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Maintained energy and enthusiasm in fast-paced environment.
- Used CAD to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Answered calls from automatic routing system and took basic information from callers.
City, STATE, 06/2017 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
City, STATE, 08/2014 - 02/2018
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
- Orchestrated numerous social functions, including private parties, business meetings and formal engagements.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
City, STATE, 05/2012 - 08/2014
- Checked identification for minimum age for sale of alcoholic beverages.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Greeted customers and answered any questions.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Provided attentive service and proactively assessed guest needs.
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School Attended
- Columbus Technical College
- Luzerne County Community College
Job Titles Held:
- Communications Technician /911 Emergency Dispatcher
- Hourly Manager
- Bartender Supervisor
- Server /Bartender
Degrees
- Associate of Science
- Associate of Arts
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