commanders executive secretary front office manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Professional and analytical problem-solver with talents for team building, leadership, and executive-level administrative support as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

  • Calendar mgmt/scheduling
  • Community outreach
  • Budget/Expense reduction
  • Typing (60+ wpm)
  • Communication/interpersonal skills
  • Relationship/team building
  • Excellent grammar, spelling, and writing skills.
  • Conversational Spanish Proficiency
  • Facility Mgr/Maintenance Coord
  • Customer service/relations
  • Advanced computer skills
  • MS Office (Word, PowerPoint, Excel, Publisher, Outlook, Social media)
  • Internet marketing/networking
  • Office mgmt
  • Conflict resolution/problem solving
  • Time mgmt, prioritization, multitasking, organization skills
  • Strong work ethic
  • Attention-to-detail oriented
  • Cashiering/cash handling
  • Grocery Store Standard Operating Procedures
  • Vendor Mgmt/negotiations
  • HR Specialist
  • Personal Assistant Experience
  • Gov't Purchase Card holder
  • Admin Support
  • Travel Orders/accommodations
Cabrillo High School Lompoc, CA Expected in 1990 Diploma : - GPA :
Work History
United States Department Of Defense - Commander's Executive Secretary/Front Office Manager
City, STATE, 06/2004 - 11/2018
  • Greeted persons entering establishment to determine nature and purpose of visit.
  • Oversaw scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts.
  • Used MS Office software and skills to prepare presentations, proposals and reports.
  • Managed phone calls, emails, letters and packages.
  • Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
  • Researched and conducted data to prepare documents for review and presentation.
  • Kept track of employee performance, project budgets and deadlines.
  • Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Compared vendor prices and negotiated for optimal savings.
  • Developed standard operating procedures for all administrative employees.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Sourced vendors for special project needs and negotiated contracts.
  • Arranged corporate and office conferences for company employees and guests.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
United States Defense Commissary Agency - Lead Sales Store Checker/Cash Office Manager/Vendor Support Clerk
City, STATE, 01/1997 - 06/2004
  • Customer service focused; built and maintained professional relationships
  • Worked with department managers to develop marketing/promotional plans
  • Prepared monthly sales reports; maintained accurate records
  • Answered questions about store policies and addressed customer concerns
  • Monitored self-checkout systems
  • Promoted customer loyalty by delivering friendly service and knowledgeable assistance
  • Operated Point of Sale terminal for cash, check, WIC, EBT, and credit card transactions
  • Reconciled cash drawers at end-of-day; resolved discrepancies/made nightly bank drops
  • Managed/negotiated vendor contracts/services to maximize cost-effectiveness and maintain service standards
  • Planned monthly promotional events; capitalized on up-sell opportunities
  • Maintained a clean and orderly work area by mopping floors, emptying trash cans, and wiping down surfaces
  • Resolved all customer complaints and issues while abiding by company rules, policies, and procedures
  • Monitored social media and other internet sites to resolve bad customer reviews and complaints
  • Internet Marketing, networking, and advertising
  • HR Specialist; in-processed New employees, trained new staff, entered work hours into payroll system, maintained meticulous personnel folders and timekeeping records
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Conducted inventory counts by adding each item in stock and documenting in System.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Performed cash, card and check transactions to complete customer purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
  • Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
JJ's Food Co. - Cashier Team Lead/Produce Manager
City, STATE, 10/1995 - 01/1997
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Monitored areas for security issues and safety hazards.
  • Generated routine reports and professional correspondence.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed checks, cash and credit purchases or refunds.
  • Increased customer loyalty and retention.
  • Displayed new stock and rotated existing products.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.

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Resume Overview

School Attended

  • Cabrillo High School

Job Titles Held:

  • Commander's Executive Secretary/Front Office Manager
  • Lead Sales Store Checker/Cash Office Manager/Vendor Support Clerk
  • Cashier Team Lead/Produce Manager


  • Diploma

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