collections specialist unemployment representative resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Versatile collections professional focused on learning new strategies and scripts quickly to maximize performance. Seeking to apply almost two years' experience in call center and seven years of customer service to Collections Specialist position. I am looking to learn new skills in any type of customer service/team orientated office where I am given the opportunity to grow and possibly advance.

  • Outgoing
  • Organized
  • Easy to get along with
  • Hard worker
  • Strong leadership skills
  • Strong communication skills
  • Strong customer service skills
  • Willingness to learn
  • Receives constructive criticism well
  • Strong desire to do job well
  • Thrives in goal/production based environments
  • Persuasion strategies
  • Scripted conversations
  • Contract negotiation expertise
  • Credit and collections
  • Call center background
  • Team-oriented
  • Proficiency in Excell and Outlook
  • Payment acceptance
  • Records maintenance
Collections Specialist, Unemployment Representative, 08/2019 - Current
Schuerger Law Group City, STATE,
  • Met demands of busy collections group by performing high volume of daily calls.
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of time utilization and goal driven attitude.
  • Located debtors by utilizing skip tracking and other strategies.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Gave clients comprehensive packages containing all key information, including demand letter and loan authorization.
Dental Assistant, Front Desk, 05/2019 - 08/2019
Baxter Dental Care City, STATE,
  • Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
  • Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and advising of treatment plan given by the dentist.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Worked with dental assistants and dentist to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Crew Person, Crew Trainer, Shift Manager, 02/2014 - 05/2019
McDonald’s City, STATE,
  • Generated reports to assess performance and make adjustments.
  • Documented needs for performance improvement, safety and customer service to optimize operations.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Instructed new team members on correct procedures for all areas of operations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Lent hands-on training services to maximize employee efficiency.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Documented receipts, employee hours and inventory movements.
  • Drove team success by completing assigned task quickly and accurately.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Upheld high standards of productivity and quality in all areas of operations.
Education and Training
High School Diploma: , Expected in 05/2014
Blanchester High School - Blanchester, OH
Status -
  • Active FFA member all four years
  • FFA officer for three years, positions held: sentinel, reporter, vice president
  • Three years of volleyball, team captain
  • Honors classes all four years
  • Post - secondary American History
  • Glenn Thompson food drive
  • Blood donor
  • Ohio energy project
: Pre - Health Professions, Expected in
University Of Cincinnati Blue Ash College - Cincinnati, OH
Status -
  • Completed coursework in all prerequisite courses
  • Dean's List Honoree, spring semester, 2016

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Resume Overview

School Attended

  • Blanchester High School
  • University Of Cincinnati Blue Ash College

Job Titles Held:

  • Collections Specialist, Unemployment Representative
  • Dental Assistant, Front Desk
  • Crew Person, Crew Trainer, Shift Manager


  • High School Diploma
  • Some College (No Degree)

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