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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

Skills
  • Closing Processes
  • Goals and Performance
  • Collections
  • Customer Accounts Management
  • Due Diligence
  • Accounting
  • Payment Collection
Work History
04/2019 to Current
Collections Specialist Benchmark Senior Living Woonsocket, RI,
  • Managed legal invoice processing for litigation by foreclosure attorneys.
  • Achieved performance goals on consistent basis.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Used skip tracing and other techniques to locate debtors.
  • Created documents for court such as affidavits, modifications and forbearance agreements.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Negotiated to collect balance in full.
  • Researched, analyzed and settled 30-50 disputes per week.
  • Collected documents and made portfolios for collections accounts.
  • Handled 20-50 outbound and inbound calls daily with goal of collecting owed debt.
  • Processed payments and contracts on accounts.
  • Checked packages for demand letters and loan authorizations before sending to clients.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Processed payments and applied to customer balances.
  • Recorded all information regarding financial status of customers.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Maintained high volume of calls to meet demands of busy group.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Handled 20-30 outbound and inbound calls daily with goal of collecting owed debt.
05/2017 to Current
Head Teller Renasant Birmingham, AL,
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Coordinated daily cash reconciliation in high-volume location.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Organized and removed online banking files no longer in use.
01/2017 to Current
Assistant Branch Manager Wintrust Financial Corp. Algonquin, IL,
  • Maximized efficiency through effective resource allocation and employee management.
  • Protected company assets with strategic risk management approaches.
  • Implemented process improvements to increase productivity.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Demonstrated knowledge of branch financial products, including loans and lines of credit.
  • Managed branch size of over $500,000 in deposits and team of 20 full and part-time employees.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
03/2007 to Current
Teller Spokane Teachers Credit Union (Stcu) Liberty Lake, WA,
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Coordinated daily cash reconciliation in high-volume location.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Maintained balancing record with 100% rate of accuracy.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Collected member loan payments.
  • Handled various accounting transactions.
  • Maintained teller drawer to perform bank transactions.
  • Maintained scheduling for main branch to keep all shifts appropriately staffed.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Organized, stocked and maintained teller window area.
  • Advised clients on mortgage, education and personal loans.
  • Sold cashier's checks, traveler's checks and money orders.
  • Executed wire transfers, stop payments and account transfers.
Education
Expected in
Associate of Science: Information Technology
Southwest Tennessee Community College - Memphis,TN,
GPA:
  • Graduated frrom Southwest Tennessee Community College
  • Associate of Science\ Information Technology
  • Graduation Date : June 2007
  • High School Diploma \Southside High School Class of 1995

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Resume Overview

School Attended

  • Southwest Tennessee Community College

Job Titles Held:

  • Collections Specialist
  • Head Teller
  • Assistant Branch Manager
  • Teller

Degrees

  • Associate of Science

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