collections specialist resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic professional with a background in Office Administration and Customer Service. A hardworking office administrator focused on maintaining company policies and procedures while promoting a vast knowledge of tax and wage regulations. Excellent communication skills and focused in maintaining lasting customers relations

  • Expense reimbursements
  • Payroll administration
  • Data auditing assistance
  • New Hire Processing
  • HR Support
  • Payroll Processing
  • Reviewing timesheets
  • Accounts Receivable
  • Accounts Payable
  • Spreadsheet creation
  • Proficient in Word, Outlook, Quickbooks and Microsoft 365
  • Telephone and email etiquette
Work History
09/2019 to 03/2021 Collections Specialist Benchmark Senior Living | Lincoln, MA,
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Recorded all information regarding financial status of customers.
  • Managed legal invoice processing for litigation by foreclosure attorneys.
  • Checked packages for demand letters and loan authorizations before sending to clients.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and contracts on accounts.
  • Achieved performance goals on consistent basis.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Achieved weekly goals of $150 thousand through effective use of collection calling and email correspondence skills.
  • Used probing techniques to determine debtors' reasons for delinquency.
09/2019 to 03/2021 Treasurer Calportland | Victorville, CA,
  • Executed financial due diligence tasks on daily basis to maintain optimal company finances.
  • Drafted tax documentation and fulfilled requirements to maintain S-corporation status.
  • Advised management regarding significant expenditures to keep operations in line with budget limitations.
  • Managed corporate capital and financial strategy, maintaining healthy financial course for long-term company stability.
  • Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns.
  • Verified accurate completion of corporate income tax returns and optimal use of favorable tax codes.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Increased flow of financial information throughout company by improving communication strategies.
01/2008 to 11/2008 Payroll Administrator Advent Software | Waltham, MA,
  • Calculated payroll deductions by accurately using QuickBooks and processed payroll to meet preset requirements.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Managed payroll data entry and processing for eight employees to comply with predetermined company guidelines.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Compiled and prepared corporate, partnership and C-corp returns.
  • Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
  • Uploaded time records into QuickBooks and made adjustments to create accurate database for payroll processing functions.
  • Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
  • Managed payroll data entry and processing for eightemployees to comply with predetermined company guidelines
03/1992 to 12/2007 Administrative Assistant Consolidated Supply Co. | Eugene, OR,
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Scheduled office meetings and client appointments for staff teams.
  • Maintained staff directory and company policy handbook for human resources department.
  • Executed record filing system to improve document organization and management.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
Expected in 2002 No Degree | Quickbooks Frederick Community College, Frederick, MD GPA:
Expected in 1981 No Degree | Secretarial Studies And Office Administration Finocchiaro Aprile, Catania, Itay, GPA:
Expected in 1977 High School Diploma | Salvo D'Acquisto, Pedara, Italy, GPA:
Native or Bilingual
Native or Bilingual
Professional Working

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Resume Overview

School Attended

  • Frederick Community College
  • Finocchiaro Aprile
  • Salvo D'Acquisto

Job Titles Held:

  • Collections Specialist
  • Treasurer
  • Payroll Administrator
  • Administrative Assistant


  • No Degree
  • No Degree
  • High School Diploma

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