Collections Specialist Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Enthusiastic professional with a background in Office Administration and Customer Service. A hardworking office administrator focused on maintaining company policies and procedures while promoting a vast knowledge of tax and wage regulations. Excellent communication skills and focused in maintaining lasting customers relations

  • Expense reimbursements
  • Payroll administration
  • Data auditing assistance
  • New Hire Processing
  • HR Support
  • Payroll Processing
  • Reviewing timesheets
  • Accounts Receivable
  • Accounts Payable
  • Spreadsheet creation
  • Proficient in Word, Outlook, Quickbooks and Microsoft 365
  • Telephone and email etiquette
Frederick Community College Frederick, MD Expected in 2002 No Degree : Quickbooks - GPA :
Finocchiaro Aprile Catania, Itay, Expected in 1981 No Degree : Secretarial Studies And Office Administration - GPA :
Salvo D'Acquisto Pedara, Italy, Expected in 1977 High School Diploma : - GPA :
Work History
Benchmark Senior Living - Collections Specialist
Lincoln, MA, 09/2019 - 03/2021
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Recorded all information regarding financial status of customers.
  • Managed legal invoice processing for litigation by foreclosure attorneys.
  • Checked packages for demand letters and loan authorizations before sending to clients.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and contracts on accounts.
  • Achieved performance goals on consistent basis.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Achieved weekly goals of $150 thousand through effective use of collection calling and email correspondence skills.
  • Used probing techniques to determine debtors' reasons for delinquency.
Calportland - Treasurer
Victorville, CA, 09/2019 - 03/2021
  • Executed financial due diligence tasks on daily basis to maintain optimal company finances.
  • Drafted tax documentation and fulfilled requirements to maintain S-corporation status.
  • Advised management regarding significant expenditures to keep operations in line with budget limitations.
  • Managed corporate capital and financial strategy, maintaining healthy financial course for long-term company stability.
  • Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns.
  • Verified accurate completion of corporate income tax returns and optimal use of favorable tax codes.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Increased flow of financial information throughout company by improving communication strategies.
Advent Software - Payroll Administrator
Waltham, MA, 01/2008 - 11/2008
  • Calculated payroll deductions by accurately using QuickBooks and processed payroll to meet preset requirements.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Managed payroll data entry and processing for eight employees to comply with predetermined company guidelines.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Compiled and prepared corporate, partnership and C-corp returns.
  • Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
  • Uploaded time records into QuickBooks and made adjustments to create accurate database for payroll processing functions.
  • Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
  • Managed payroll data entry and processing for eightemployees to comply with predetermined company guidelines
Consolidated Supply Co. - Administrative Assistant
Eugene, OR, 03/1992 - 12/2007
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Scheduled office meetings and client appointments for staff teams.
  • Maintained staff directory and company policy handbook for human resources department.
  • Executed record filing system to improve document organization and management.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
Italian :
Native or Bilingual
Negotiated :
English :
Native or Bilingual
Negotiated :
Spanish :
Professional Working
Negotiated :

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Frederick Community College
  • Finocchiaro Aprile
  • Salvo D'Acquisto
Job Titles Held:
  • Collections Specialist
  • Treasurer
  • Payroll Administrator
  • Administrative Assistant
  • No Degree
  • No Degree
  • High School Diploma