LiveCareer-Resume

collections specialist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable Collections Specialist adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Customer-oriented, strategic-thinking sales professional with over 4 years of experience in building relationships, cultivating partnerships and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Tactical client builder seeking to leverage background into Sales Representative role.

Skills
  • Investigation due diligence
  • Risk management
  • Payment acceptance
  • Team-oriented
  • Call center Administration background
  • Credit and collections
  • Excellent communication skills
  • Reliable and punctual
  • Team player mentality
  • Money handling
  • Outgoing personality
  • Strategic planning
  • Verbal/written communication
  • Customer service
  • Listening skills
  • Reading comprehension skills
  • Written and oral communication skills
Experience
Collections Specialist, 07/2020 to Current
Dsv Road TransportPhiladelphia, PA,
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Negotiated rates with customers and entered payments into accounting system.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded information about customers' financial status and collections status efforts.
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Received payment and posted to appropriate customer accounts.
Sales Associate, 10/2019 to 06/2020
AvantorRockville, MD,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Generated leads each month and worked to convert customers with 100% success rate.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Helped average of 40 customers per day by responding to inquiries and locating products.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Sales Associate, 12/2017 to 01/2019
The Hertz CorporationNewton, MA,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Processed orders through Microsoft and coordinated product deliveries.
  • Helped average of 40 customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • As a sales associate, I was obligated to help the customers with all of their needs regarding shoes. I helped them find what they’re looking for and more. When helping customers it is very important to have a positive attitude because good customer service is key.
Education and Training
Associate of Science: Health Administration, Expected in 01/1999
Broward College - Fort Lauderdale, FL
GPA:

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Resume Overview

School Attended

  • Broward College

Job Titles Held:

  • Collections Specialist
  • Sales Associate
  • Sales Associate

Degrees

  • Associate of Science

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