Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Key Accomplishments: Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).Became the lead "go-to" person for new reps and particularly challenging calls as one of the company\'s primary mentors/trainers of both new and established employees. Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity and sales.
Greet customers and as certain what each customer wants or needs. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Computer sales prices, total purchases and receive and process cash or credit payments. Answer questions regarding the store and its merchandise. Describe merchandise and explain use, operation, and care of merchandise to customers. Help Customers with warranty issues. Data entry, and helping customers with finance options.
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