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Collections Specialist/Customer Service Representative Resume Example

Resume Score: 80%

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COLLECTIONS SPECIALIST/CUSTOMER SERVICE REPRESENTATIVE
Skills
  • Accounts receivables
  • Billing
  • Book
  • Interpersonal & communication
  • CA
  • Credit
  • Customer Service
  • Data Entry
  • Databases
  • Dictation
  • Documentation
  • Expense reports
  • Faxes
  • Filing
  • Financials
  • Financial
  • Financial report
  • Forms
  • Insurance
  • Inventory
  • Letters
  • Meetings
  • SharePoint
  • Order office supplies
  • Oracle
  • Policies
  • Pricing
  • Processes
  • Recording
  • Research
  • Transportation
  • Travel arrangements
  • Word Processing
  • Risk management
  • Payment acceptance
  • Process Optimization/Improvements
  • Records management
  • Proficiency in [Software]
  • Call center background
  • Billing practices
  • Customer research
  • [Industry] terminology
  • Persuasion strategies
  • Scripted conversations
  • Credit and collections
  • Insurance policies
  • Insurance policies
  • Loan Origination and Underwriting
  • Performance improvement techniques
  • Investigation due diligence
  • Commercial Lending and Refinance
  • Cash Flow and Financial Analysis
  • Mortgage Banking and Analysis
  • Short Sales/Note Sales
  • Records maintenance
  • Familiar with locating individuals
  • Team-oriented
  • Foreclosures and Liquidations
  • Trend Identification and Forecasting
Education and Training
Antelope Valley ROP Palmdale, CA Vocational School Certificate Medical Assistant MSTI Phoenix, AZ Vocational School Certificate Word Processing/GED Yolanda Flores
Summary

To obtain a position that will allow me to utilize my professional skill-set, knowledge, & experience in business administration, finance, collections, to assist in meeting company goals & expectations in every level of the organization. Qualifications: BILLING, RECOVERY & CUSTOMER SERVICE: One on one customer service techniques (in-person contact and telephone inquiries); professional telephone etiquette, experience in following well defined office rules, regulations, policies, procedures & practices; Ability to identify & meet customers' needs & requirements. Utilization of bookkeeping skills & basic arithmetic computations, billing, collections & Auditing. As well as reconciling, balancing & adjusting debits.

Experience
Collections Specialist/Customer Service RepresentativeDHL International | Tempe, AZ01/2019 - 11/2019
  • Receives orders, processes & maintains purchase orders.
  • Adjustments, Credit & re-bills in SharePoint.
  • Reviewing pricing, Oracle Transportation Management (OTM) rates & quotes for adjustments.
  • Displays effective interpersonal & communication skills (internal/external).
  • Reviewing invoices for short pays for collections or Adjustments.
  • Research complex issues across multiple databases & work with support resources to resolve.
  • Customer issues &/or partner with others to resolve escalated issues.
  • Examining records, reports, operating practices, and documentation in a timely, complete & accurate manner.
  • Audits for Over-payment Files and Returned material Loan program for Backline Research Department/Midline Assistance.
Administrative AssistantATK Services | Valencia, CA06/2011 - 01/2013
  • Book travel arrangements.
  • Prepare and monitor invoices, Submit and reconcile expense reports.
  • Organize and schedule meetings, Took dictation and appointments.
  • Generate reports and Maintain contact lists.
  • Produce and distribute correspondence memos, letters, faxes and forms.
  • Handle multiple projects, assist in the preparation of regularly scheduled reports.
  • Order office supplies.
  • Data Entry, Photocopy and print out documents on behalf of other colleagues Maintain supplies inventory and guidelines to ensure compliance.
Collector 1Bank of America | Lancaster, CA11/2009 - 10/2010
  • Collections, Updating Acct Status, Financials, Modifications, Foreclosures, Appeals, Customer Service.
Accounts Payable and Medical Billing Daniel Taheri | Palmdale, MD, CA06/2008 - 01/2009
  • Processing accounts and incoming payments in compliance with financial policies and procedures Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data Preparing bills, invoices and bank deposits Manages and maintains the billing processes both Electronically & Manual billing to ensure clean claims Knowledge of EOB's, allowable, co-pay, co-insurance and deductiblee Knowledge of Commercial, Medicare, AHCCCS, 3rd party & self-pay Responsible for verifying & obtaining missing information as required by insurance companies EOB - Monitor & follow up on denial trends.
  • Request required documents for resubmission Processed claims, collections & follow up for appeals & denials for all insurances Full Cycle billing, collecting and follow up for appeals and denials for timely filing Worked posting, aging & financial report tracking.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Handled high-volume invoice processing for [Type] operation.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting accountholders.
  • Ran daily [Type] and [Type] reports to check data and address variances.
  • Produced high-quality documents, reports and presentations using [Software].
  • Passed daily transactions goal by [Number]% and end-of-month goals by [Number]%.
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
  • Used [Software] to track all income and expenses for [Type] business.
  • Calculated month-end accrual entries for trade payables.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Created agendas and communication materials for team meetings.
  • Collaborated in development of [Type] procedures.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Delivered [Product or Service] to customer locations.
  • Collaborated with others to discuss new [Type] opportunities.
  • Completed [Type] project resulting in [Result].
  • Recognized by management for providing exceptional customer service.
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Resume Overview

Companies Worked For:

  • DHL International
  • ATK Services
  • Bank of America
  • Daniel Taheri

Job Titles Held:

  • Collections Specialist/Customer Service Representative
  • Administrative Assistant
  • Collector 1
  • Accounts Payable and Medical Billing

Degrees

  • Antelope Valley ROP Palmdale, CA Vocational School Certificate Medical Assistant MSTI Phoenix, AZ Vocational School Certificate Word Processing/GED Yolanda Flores

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