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Collections Specialist Resume Example

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COLLECTIONS SPECIALIST
Professional Summary

Competent Accounts Receivable Specialist handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Detail-oriented and knowledgeable and skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

Skills
  • Collections
  • Goals and Performance
  • Scheduling
  • Closing Processes
  • Scripted Responses
  • History Research
  • Due Diligence
  • Accounting
  • Customer Accounts Management
  • Accounting Software
  • Payment Collection
  • Billing Inquiries
  • Call center experience
  • Payment processing
  • Account Closing
  • Performance improvements
  • Issue investigation
  • Account Reconciliation
  • Problem resolution
  • Relationship development
  • MS Office
  • Codes reviewing
  • Aging reports analysis
  • EMR (Practise Fusion)
  • Team Work
  • Determined and willing to learn new skill
  • Quick to learn
  • Always put my 110% in everything I do
  • Great communication skills.
  • Resolve customer complaints in a timely manner.
  • Diffuse tense situation, always with a smile.
Work History
09/2015 - 09/2016Collections Specialist | NOVA Medical Center Billing Office - Houston, TX
  • Counseled debtors on payment options and arranged installment agreements.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Collected documents and made portfolios for collections accounts.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Performed targeted collections on past due accounts.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
06/2013 - 07/2015Front and Back Office Medical Assistant | Humble Neurology - Humble, TX
  • Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
  • Call and confirmed appointment for following day.
  • Filled in schedule when cancellation to ensure Doctor had full schedule.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Ordered prescription refills on behalf of existing office patients.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Kept equipment operating by following operating instructions and troubleshooting any problems.
  • Cross-trained in front-office procedures to back up reception staff.
  • Completed routine in-office laboratory tests such as urinary analysis, spit test
  • Triaged patients in-person to help optimize clinical resources.
  • Used Practice Fusion to maintain and update medical records.
  • Collected deductibles and copays to post money to patient accounts.
  • Verified insurance via phone or online for following day to ensure policy is active and/or how much should be collected at time of checks-in.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Preformed EEGs and 72 hour EEGS, retained pre-authorization through patient insurance, download results for Doctor to review.
  • Preformed PT sessions for referred patients by Doctor retained authorization through patient insurance
  • Check-out patients, schedule follow-up visits, gave referrals and sent out to appropriate facilities based on insurance.
06/2008 - 03/2013Front Desk Agent | Residence Inn By Marriot IAH - Houston, TX
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Provided guests with above-and-beyond service, including making reservation and settling customer issues.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Provided services efficiently and with high level of accuracy.
  • Used Fosse to process reservations, check-ins and check-outs.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Maintained transaction security by verifying payment cards against identification.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
06/2011Westfield High School, Houston, TXHigh School Diploma:
06/2013Everest Institute , Houston, TxCertification: Medical Assisting
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Resume Overview

Companies Worked For:

  • NOVA Medical Center Billing Office
  • Humble Neurology
  • Residence Inn By Marriot IAH

School Attended

  • Westfield High School
  • Everest Institute

Job Titles Held:

  • Collections Specialist
  • Front and Back Office Medical Assistant
  • Front Desk Agent

Degrees

  • High School Diploma :
    Certification : Medical Assisting

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