LiveCareer-Resume

collections specialist resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Billing practices
  • Drill down terminology
  • Call center background
  • Short Sales/Note Sales
Experience
Collections Specialist, 02/2021 - 08/2021
Bioplus Specialty Pharmacy NV, State,
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Located debtors by utilizing skip tracking and other strategies.
  • Completed skip traces on customers failing respond to collection efforts.
  • Negotiated rates with customers and entered payments into accounting system.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
  • Prepared packages containing all pertinent documentation for collections accounts.
  • Gave clients comprehensive packages containing all key information, including demand letter and loan authorization.
  • Executed affidavits, modifications and forbearance agreements for official court proceedings.
  • Monitored status of legal invoices for litigation by foreclosure attorneys.
  • Marketed delinquent mortgage notes to investors, negotiating to achieve highest bids for notes and short sales.
  • Marketed delinquent mortgage notes to potential investors and negotiated to receive highest bids.
Customer Service Representative, 01/2020 - 01/2021
Ceco Environmental Corp. Wexford, PA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Relayed productive customer feedback to marketing teams.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Receptionist, 05/2014 - 11/2019
Select Medical Corporation Chandler, AZ,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Directed and oversaw office personnel activities.
  • Managed more than eighty incoming calls per day.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Worked with office manager to attain operational goals.
Education and Training
Associate of Science: Nursing, Expected in 05/2015
-
North Lake College - Irving, TX
GPA:
Status -

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Resume Overview

School Attended

  • North Lake College

Job Titles Held:

  • Collections Specialist
  • Customer Service Representative
  • Receptionist

Degrees

  • Associate of Science

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