Collections Specialist Resume Example
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COLLECTIONS SPECIALIST
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
Blitt & Gaines P.C. | Merrillville , INCollections Specialist07/2020 - Current
- Routinely contacted account holders with balances over 90 days past due to resolve delinquencies.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Accepted and processed customer payments and applied toward account balances.
- Provided excellent service and attention to customers through phone conversations.
- Negotiated rates with customers and entered payments into accounting system.
- Met demands of busy collections group by performing high volume of daily calls.
- Prepared packages containing all pertinent documentation for collections accounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Executed affidavits, modifications and forbearance agreements for official court proceedings.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Received payment and posted to appropriate customer accounts.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Providence Health & Services | Bellevue , WACertified Medical Assistant04/2015 - 11/2017
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Assessed, documented and monitored vital signs for more than 25 - 30 patients per day.
- Administered rapid tests such as EKG's to help clinical staff assess conditions.
- Collected forms, copied insurance cards and verified insurance to coordinate patient information for billing and insurance processing.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- UA's, blood draws, ear lavage, administered vaccines and medications ordered by physician.
- Supply inventory and ordering for office.
Providence Health & Services | Clarkston , WACertified Medical Assistant02/2014 - 03/2015
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Assessed, documented and monitored vital signs for more than 50 patients per day.
- Organized charts, documents and supplies to maintain team efficiency.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Front office half week did data entry answered phones scheduled appointments checked in patients verified insurance placed chart ready for medical assistant made copies and scanned all documents into patients chart and collected all payments and kept record of all payments posted throughout the day.
Providence Health & Services | Eugene , ORCertified Medical Assistant06/2010 - 11/2013
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Organized charts, documents and supplies to maintain team efficiency.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Prepared circ. trays for physician.
- Sterilized instruments, stocked rooms, kept office inventory, ordered supplies and ear piercings.
Education and Training
Heritage College - Las Vegas, NV | CityAssociate Degree in Nursing in Medical Assisting07/2008
Certifications
- Certified Medical Assistant (CMA)
- CPR Certified
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Resume Overview
School Attended
- Heritage College - Las Vegas, NV
Job Titles Held:
- Collections Specialist
- Certified Medical Assistant
Degrees
- Associate Degree in Nursing in Medical Assisting
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