Dedicated Office Manager with over 15 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible and focused team player with expertise in the roofing industry. Experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness. Well-coordinated in handling diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organize resources and clerical support to maintain efficient operations and enhance team success. Diligent and detail-oriented Administrator with proven history of effective team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies.
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- Prepared packages containing all pertinent documentation for collections accounts.
- Reviewed accounts to determine payment plan compliance.
- Located and monitored overdue accounts using billing system to begin collections process.
- Overcame objections by applying advanced training and persuasion techniques.
- Recorded and updated customer personal accounts with accurate contact information.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Collaborated closely with GM to effectively smooth and improve office operations.
- Trained serveral employees on best practices and protocol while managing teams to maintain optimal productivity.
- Created training program for new office employees,
- Proactively identified and solved complex problems that impact management and business direction
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supported clerical needs of more 25 Project Managers, including taking messages, scanning documents and routing business correspondence.
- Oversaw office inventory and timely reordering of supplies.
- Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
- Planned for major business changes, including system conversions and office moves.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Generated financial reports for management review.
- Streamlined operational efficiencies by providing timely computer diagnosis and repair.
- Developed and administered department budgets.
- Reduced financial discrepancies by accurately managing accounting documentation in claimsexpress software while maintaining case costs and billing processes.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
- Performed billing, collection and reporting functions for roofing office generating over $50 million annually.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted approximately 300 customers each working day with wine club member questions.
- Assessed customer needs and upsold products and services to maximize wine club memberships sales.
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Upheld privacy and security requirements
- Set up and activated customer accounts.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Prepared detailed budgets and reports on financial conditions of store property
- Compiled and conveyed all operational and financial data to regional manager.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained tenant relations with regular tenant visits and phone calls.
- Conducted tours for potential tenants and answered any questions.
- Created and updated marketing materials for department programs and properties.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Conducted annual re-examination appointments and housekeeping inspections.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Monitored common areas for cleanliness and safety.
- Managed routine maintenance and emergency response services for tenants
- Wrote clear and concise owner's reports based on findings from quarterly financial statements.
- Monitored and documented all income, including delinquencies.
- Collected monthly assessments, rental fees.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Directed sales and marketing plans to maximize rental income and increase occupancy rates.
- Taught, promoted and enforced safe work practices among on-site staff.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Oversaw daily operations, maintenance and administration of various properties.
- Disbursed petty cash to engineering staff and property personnel.
- Fully abstracted all leases and entered all pertinent information into SITELINK management system.
- Updated tenant and unit information to keep current in housing database.
- Maintained accurate records of all correspondence with and from tenants.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Contacted and followed up with tenants on renewal notices.
Im A notary and also speak Spanish
Certified Notary and Signing Agent
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School Attended
- Westminster High School
Job Titles Held:
- Collections Specialist
- Office Manager/Accts Receive/Collect Coordinator
- Customer Service Representative
- Property Manager
Degrees
- High School Diploma
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