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Reliable Collections Specialist adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards.
- Investigation due diligence
- Records management
- Risk management
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- Team-oriented
- Persuasion strategies
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Collections Specialist, 07/2018 to 04/2020
Bluelinx Corporation – Yulee, FL,
- Located and monitored overdue accounts using billing system to begin collections process.
- Met demands of busy collections group by performing high volume of daily calls.
- Recorded information about customers' financial status and collections status efforts.
- Overcame objections by applying advanced training and persuasion techniques.
- Recorded and updated customer personal accounts with accurate contact information.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Mentored new members on scripts, strategies and company information to maximize performance.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Reviewed accounts to determine payment plan compliance.
Controller , 03/2007 to 04/2020
Asu Foundation – Fulton, MO,
- Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
- Created internal controls and corrective actions to reduce risk or deficiencies.
- Monitored accounting, payroll and financial reporting activities.
- Developed and distributed operational reports to management and stakeholders.
- Prepared variance analyses, supporting and documenting all accounting activities.
- Facilitated and completed annual financial statement audits and reviewed results.
- Executed periodic budgeting and modeling to project monthly cash requirements.
- Led annual financial audit and preparation of support for audited financial statements.
- Prepared and presented operational reports to senior management and executive teams.
Aircraft Maintenance Manager, 11/1996 to 03/2007
Jabil Circuit – West Chester, PA,
- Completed scheduled and unscheduled safety and performance assessments.
- Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
- Oversaw inventory usage and executed replenishment duties when needed.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Contributed to development, planning and completion of project initiatives.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Researched, gathered and provided records information in response to requests submitted by phone and fax.
- Scanned, saved and organized hard copy and digital documents in computerized file library.
- Performed basic troubleshooting and maintenance for microfilming, scanning and other office equipment.
- Assisted customers by answering routine administrative questions and resolving problems.
- Maintained files and retrieved information from computer and manual filing systems.
- Planned and arranged meetings, appointments and conferences for with the FAA, NTSB, Manufacturers, and the Continued Analysis Surveillance Program.
- Viewed and inspected microfilm or scanned documents for quality.
- Aided with records life cycle management process by organizing, updating, storing and archiving records.
- Entered data and prepared documents, spreadsheets, reports and other materials.
- Updated indexes and file data for legal and official documents.
- Monitored activities to assess compliance with records policies and document management regulations.
- Created and edited documents, mail merges and graphics using diverse programs.
- Completed documents and work requests according to company standards.
- Developed electronic, CD and hardcopy data books.
- Verified accuracy and integrity of supplied data against established standards.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Identified department and user document management requirements by conducting in-depth needs assessments.
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
- Set up documents for individual projects based on specifications.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
Bachelor of Arts: Accounting And Business Management, Expected in 06/1995
Lakeland College - Sheboygan, WI,
GPA:
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