Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Reliable Collections Specialist adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards.

  • Investigation due diligence
  • Records management
  • Risk management
  • Team-oriented
  • Persuasion strategies
Collections Specialist, 07/2018 to 04/2020
Bluelinx CorporationYulee, FL,
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Recorded information about customers' financial status and collections status efforts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Reviewed accounts to determine payment plan compliance.
Controller , 03/2007 to 04/2020
Asu FoundationFulton, MO,
  • Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
  • Created internal controls and corrective actions to reduce risk or deficiencies.
  • Monitored accounting, payroll and financial reporting activities.
  • Developed and distributed operational reports to management and stakeholders.
  • Prepared variance analyses, supporting and documenting all accounting activities.
  • Facilitated and completed annual financial statement audits and reviewed results.
  • Executed periodic budgeting and modeling to project monthly cash requirements.
  • Led annual financial audit and preparation of support for audited financial statements.
  • Prepared and presented operational reports to senior management and executive teams.

Aircraft Maintenance Manager, 11/1996 to 03/2007
Jabil CircuitWest Chester, PA,
  • Completed scheduled and unscheduled safety and performance assessments.
  • Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
  • Oversaw inventory usage and executed replenishment duties when needed.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Contributed to development, planning and completion of project initiatives.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Researched, gathered and provided records information in response to requests submitted by phone and fax.
  • Scanned, saved and organized hard copy and digital documents in computerized file library.
  • Performed basic troubleshooting and maintenance for microfilming, scanning and other office equipment.
  • Assisted customers by answering routine administrative questions and resolving problems.
  • Maintained files and retrieved information from computer and manual filing systems.
  • Planned and arranged meetings, appointments and conferences for with the FAA, NTSB, Manufacturers, and the Continued Analysis Surveillance Program.
  • Viewed and inspected microfilm or scanned documents for quality.
  • Aided with records life cycle management process by organizing, updating, storing and archiving records.
  • Entered data and prepared documents, spreadsheets, reports and other materials.
  • Updated indexes and file data for legal and official documents.
  • Monitored activities to assess compliance with records policies and document management regulations.
  • Created and edited documents, mail merges and graphics using diverse programs.
  • Completed documents and work requests according to company standards.
  • Developed electronic, CD and hardcopy data books.
  • Verified accuracy and integrity of supplied data against established standards.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Identified department and user document management requirements by conducting in-depth needs assessments.
  • Kept electronic content legal, secure and accessible for relevant internal and external parties.
  • Set up documents for individual projects based on specifications.
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
Education and Training
Bachelor of Arts: Accounting And Business Management, Expected in 06/1995
Lakeland College - Sheboygan, WI,

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  • Lakeland College

Job Titles Held:

  • Collections Specialist
  • Controller
  • Aircraft Maintenance Manager


  • Bachelor of Arts

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