Reliable Collections Specialist adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards.
Skills
Investigation due diligence
Records management
Risk management
Team-oriented
Persuasion strategies
Experience
Collections Specialist, 07/2018 to 04/2020 Bluelinx Corporation – Yulee, FL,
Located and monitored overdue accounts using billing system to begin collections process.
Met demands of busy collections group by performing high volume of daily calls.
Recorded information about customers' financial status and collections status efforts.
Overcame objections by applying advanced training and persuasion techniques.
Recorded and updated customer personal accounts with accurate contact information.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Mentored new members on scripts, strategies and company information to maximize performance.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Reviewed accounts to determine payment plan compliance.
Controller , 03/2007 to 04/2020 Asu Foundation – Fulton, MO,
Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
Created internal controls and corrective actions to reduce risk or deficiencies.
Monitored accounting, payroll and financial reporting activities.
Developed and distributed operational reports to management and stakeholders.
Prepared variance analyses, supporting and documenting all accounting activities.
Facilitated and completed annual financial statement audits and reviewed results.
Executed periodic budgeting and modeling to project monthly cash requirements.
Led annual financial audit and preparation of support for audited financial statements.
Prepared and presented operational reports to senior management and executive teams.
Aircraft Maintenance Manager, 11/1996 to 03/2007 Jabil Circuit – West Chester, PA,
Completed scheduled and unscheduled safety and performance assessments.
Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
Oversaw inventory usage and executed replenishment duties when needed.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Contributed to development, planning and completion of project initiatives.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Researched, gathered and provided records information in response to requests submitted by phone and fax.
Scanned, saved and organized hard copy and digital documents in computerized file library.
Performed basic troubleshooting and maintenance for microfilming, scanning and other office equipment.
Assisted customers by answering routine administrative questions and resolving problems.
Maintained files and retrieved information from computer and manual filing systems.
Planned and arranged meetings, appointments and conferences for with the FAA, NTSB, Manufacturers, and the Continued Analysis Surveillance Program.
Viewed and inspected microfilm or scanned documents for quality.
Aided with records life cycle management process by organizing, updating, storing and archiving records.
Entered data and prepared documents, spreadsheets, reports and other materials.
Updated indexes and file data for legal and official documents.
Monitored activities to assess compliance with records policies and document management regulations.
Created and edited documents, mail merges and graphics using diverse programs.
Completed documents and work requests according to company standards.
Developed electronic, CD and hardcopy data books.
Verified accuracy and integrity of supplied data against established standards.
Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
Identified department and user document management requirements by conducting in-depth needs assessments.
Kept electronic content legal, secure and accessible for relevant internal and external parties.
Set up documents for individual projects based on specifications.
Uploaded documents to control sites, tracked transmittals and coordinated revisions.
Education and Training
Bachelor of Arts: Accounting And Business Management, Expected in 06/1995 Lakeland College - Sheboygan, WI, GPA:
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