collections specialist resume example with 15 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Attentive Customer Service Representative with over five years achieving customer service satisfaction and meeting aggressive stretch goals. Highly self-motivated and consistently meets and exceeds sales targets. Reliable team player and strong communicator. Accomplished Assistant Store Manager with several years of managerial experience in various work environments.
Maintained accurate and detailed records, including staff and child records on enrollments, attendance, health and safety, emergency contact information and incident reports
Conducted trainings and mentored staff, consistently improving performance
Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication
Assisted established management staff with operational oversight, business development and process improvement strategies.
Used constructive problem-solving techniques to resolve parent disputes.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Brought La Petite Academy into full compliance with licensing and safety regulations including fire and disaster preparedness, S.C. Department of Public Health codes and USDA nutritional guidelines
Michaels Stores - Assistant Store Manager Little Rock, AR, 08/2002 - 04/2004
Created and implemented policies to achieve customer satisfaction and maintain food service standards.
Communicated and negotiated with various vendors to obtain necessary inventory.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Identified team weak points and implemented corrective actions to resolve concerns.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Carefully interviewed, selected, trained and supervised staff.
Led and directed team members on effective methods, operations and procedures.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Prepared for and executed new menu implementations.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
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