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Collections Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced collections specialist with over 5 years of experience in collections. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic collections specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of collecting and training in CRM. Motivated to learn, grow and excel in industry.

Experienced Accounts Receivable Specialist bringing 5 years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options.

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards.

Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.

Skills
  • Account Monitoring
  • Payment Processing
  • Attention to Detail
  • Persuasive Negotiation
  • FDCPA Compliance
  • Managing Delinquent Accounts
  • Payment Scheduling
  • Delinquent Account Notification
  • Analytical and Critical Thinking
  • Skip Tracing
  • Negotiation and Resolution
  • Updating Customer Accounts
  • Conflict Resolution
  • Creative Problem Solving
  • Spreadsheet Tracking
  • Quality Standards Compliance
  • Time Management
  • Word Processing
  • Fair Debt Collections Practices
  • Organizational Skills
  • Basic Mathematics
  • Microsoft Office
Work History
Collections Specialist, 04/2016 to 06/2021
Cargomatic Remote, OR,
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls to meet demands of busy group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and contracts on accounts.
  • Negotiated bids and marketed mortgage notes to investors.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Achieved monthly goals through effective use of collection skills.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated to collect balance in full.
  • Collected documents and made portfolios for collections accounts.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Collections Specialist, 02/2015 to 04/2016
Cargomatic Chicago, IL,
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Recorded all information regarding financial status of customers.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls to meet demands of busy group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and contracts on accounts.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used skip tracing and other techniques to locate debtors.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Cashier, 07/2014 to 10/2015
Goodwill Of North Georgia Marietta, GA,
  • Restocked and organized merchandise in front lanes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained accurate system inventory by correctly inputting data changes.
  • Conducted inventory counts by adding each item in stock and documenting
  • Operated cash register to record all transactions accurately and efficiently.
  • Used POS system to enter orders, process payments, and issue receipts.
Shift leader, 05/2014 to 07/2015
Moe's Southwest Grill Miami, FL,
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Regulated pricing, inventory count and supply during shift hours.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Frequently inspected production area to verify all equipment was operating properly.
Education
No Degree: Dental Hygiene, Expected in
to
University of Cincinnati Blue Ash College - Cincinnati, OH
GPA:

Required Hours met for degree at cedar village dentistry Mason, Ohio.

High School Diploma: , Expected in 04/2013
to
Northwest High School - Cincinnati, OH
GPA:

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Resume Overview

School Attended
  • University of Cincinnati Blue Ash College
  • Northwest High School
Job Titles Held:
  • Collections Specialist
  • Collections Specialist
  • Cashier
  • Shift leader
Degrees
  • No Degree
  • High School Diploma