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Collections Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Veteran Collections Specialist with top-notch follow-through and methodical approach. Qualified Accounting Clerk with distinguished history of accuracy and professionalism in financial management. Well-organized and accomplished in processing vendor invoices and maintains updated system as well produces aging reports . Detailed in invoice reconciliation to minimize overpayments. Adept or familiar with AP, AR and multiple account reconciliation. Strong work ethic coupled with dynamic team collaboration skills. Multilingual and fluent in english and spanish, offering solid comprehension of cultural diversity. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Strong researcher successful at persuading customers and obtaining payments. Dedicated problem solver and efficient in completing daily tasks in fast-paced environments. Proficient in customer service, compliance requirements and payment schedules. Proven history of fostering improvement to meet team, individual and management objectives. Seeking role with increased responsibility.

Skills
  • Conducting risk assessments
  • Personnel mentoring
  • Storage procedures
  • Managing safety gear
  • Event sequencing
  • Coordinating training
  • Work ethic
  • Organizational skills
  • Basic math
  • Teambuilding
  • Troubleshooting
  • Time management
  • Conflict resolution
  • Working collaboratively
  • Trend Identification and Forecasting
  • Process Optimization/Improvements
  • Short Sales/Note Sales
  • Performance improvement techniques
  • Records management
  • Risk management
  • Credit and collections
  • Payment acceptance
  • Scripted conversations
  • Proficiency in Excel and AutoCad
  • Persuasion strategies
  • Call center background
  • Inventory checks
  • Effective customer communication
  • Work area maintenance
  • Critical thinking
  • Task delegation
  • Strong client relations
  • Effective problem solving
  • Safety awareness
  • Guest service
  • Vendor relationships
  • Invoicing and billing
  • Account reconciliation
  • Microsoft Office
Experience
07/2021 to Current
Account Receivables Clerk Change Healthcare Inc. Lewiston, ME,
  • Resolved vendor and employee inquiries about invoices and purchases quickly through research.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Identified account aging issues, verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Handled high-volume invoice processing with minimal supervision.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
  • Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Managed over 100 accounts worth over $1000000 with accuracy.
  • Used MAPICS and MC2 to analyze finances and create detailed forecasts for day staff.
  • Designed financial projections for weekly updates and used data to suggest areas for financial improvement.
  • Assisted in achieving monthly end goals.
  • Used exemplary communication and interaction skills to build strong working relationships with partners, employees and clients.
  • Followed company's strict rules and procedures to maintain data integrity and confidentiality.
04/2018 to 05/2020
Collections Specialist Churchill Downs Inc. Lebanon, OH,
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of repetition and critical thinking.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Processed payments over phone and set up recurring drafts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Reviewed accounts to determine payment plan compliance.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Mentored new members on scripts, strategies and company information to maximize performance.
03/2014 to 03/2018
Marine Sergeant Vallarta Supermarket City, STATE,
  • Led diverse training simulations to prepare teams for combat and emergency situations.
  • Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
  • Maintained over $100,000 in equipment with no loss by using management and organizational skills.
  • Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
  • Achieved 100 percent on evaluations consistently over 4-year enlistment through outstanding job duty performance, volunteerism and attention to detail in decision making and project management.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
08/2012 to 03/2013
Deli Worker Denny's Restaurant City, STATE,
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
09/2011 to 01/2012
Busboy Company Name City, State,
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Reduced spending on inventory orders by using minimal supplies and having accountability of all products.
  • Consistently went above and beyond expectations by helping other departments and management to support teammates and provide customer service.
  • Stocked displays with new and transferred merchandise.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Greeted guests with friendliness and professionalism.
Education and Training
Expected in
: Civil Engineering
Los Angeles Pierce College - Woodland Hills, CA,
GPA:
Expected in 06/2012
High School Diploma:
Canoga Park Senior High School - Canoga Park, CA
GPA:

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Resume Overview

School Attended
  • Los Angeles Pierce College
  • Canoga Park Senior High School
Job Titles Held:
  • Account Receivables Clerk
  • Collections Specialist
  • Marine Sergeant
  • Deli Worker
  • Busboy
Degrees
  • Some College (No Degree)
  • High School Diploma