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Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering [Number]-years of success in sales and service positions.
Reliable Collections Specialist adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards.
Flexible hard worker ready to learn and contribute to team success.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skilled Accounts Receivable Specialist with 11 years of experience in the daily collections of high volume accounts receivable departments. Adept in managing all customer disputes and resolved discrepancies. Proficient in developing internal reports to capture data for reporting, DSO calculations and monthly close activities.
Skills
Insurance policies
[Industry] terminology
Scripted conversations
Short Sales/Note Sales
Customer research
Billing practices
Familiar with locating individuals
Call center background
Credit and collections
Team-oriented
Process Optimization/Improvements
Records maintenance
Performance improvement techniques
Persuasion strategies
Payment acceptance
Cash Flow and Financial Analysis
Foreclosures and Liquidations
Trend Identification and Forecasting
Records management
Investigation due diligence
Risk management
Experience
02/2021 to CurrentCollections SpecialistApex Capital Corp | Fort Worth, TX,
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Received payment and posted to appropriate customer accounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Recorded and updated customer personal accounts with accurate contact information.
Located and monitored overdue accounts using billing system to begin collections process.
Located debtors by utilizing skip tracking and other strategies.
Completed skip traces on customers failing respond to collection efforts.
Overcame objections by applying advanced training and persuasion techniques.
Conveyed current account information and obtained payments by using pre-sc
Ripted statements.
09/2016 to 07/2019Account Manager Universal Health Services | Bryant, AR,
Received payment and posted to appropriate customer accounts.
Marketed delinquent mortgage notes to investors, negotiating to achieve highest bids for notes and short sales.
Marketed delinquent mortgage notes to potential investors and negotiated to receive highest bids.
Executed affidavits, modifications and forbearance agreements for official court proceedings.
Gave clients comprehensive packages containing all key information, including demand letter and loan authorization.
Prepared packages containing all pertinent documentation for collections accounts.
Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
Mentored new members on scripts, strategies and company information to maximize performance.
Negotiated rates with customers and entered payments into accounting system.
Conveyed current account information and obtained payments by using pre-scripted statements.
Overcame objections by applying advanced training and persuasion techniques.
Completed skip traces on customers failing respond to collection efforts.
Located debtors by utilizing skip tracking and other strategies.
Negotiated credit extensions to assist customers in paying overdue accounts.
Located and monitored overdue accounts using billing system to begin collections process.
01/2013 to 07/2015Collections SpecialistApex Capital Corp | Fort Worth, TX,
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Marketed delinquent mortgage notes to investors, negotiating to achieve highest bids for notes and short sales.
Monitored status of legal invoices for litigation by foreclosure attorneys.
Executed affidavits, modifications and forbearance agreements for official court proceedings.
Prepared packages containing all pertinent documentation for collections accounts.
Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
Mentored new members on scripts, strategies and company information to maximize performance.
05/2009 to 12/2012Collections SpecialistApex Capital Corp | Fort Worth, TX,
Arranged for debt repayment and established repayment schedule based on customer finances.
Marketed delinquent mortgage notes to investors, negotiating to achieve highest bids for notes and short sales.
Marketed delinquent mortgage notes to potential investors and negotiated to receive highest bids.
Monitored status of legal invoices for litigation by foreclosure attorneys.
Executed affidavits, modifications and forbearance agreements for official court proceedings.
Negotiated customer rates and processed payments using [Software].
Monitored past due accounts and pursued collections on outstanding invoices.
Developed strong professional rapport with vendors and clients.
Compiled financial data for and drafted billing reports to inform stakeholders.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Recorded and updated customer personal accounts with accurate contact information.
Met demands of busy collections group by performing high volume of daily calls.
Recorded information about customers' financial status and collections status efforts.
Negotiated credit extensions to assist customers in paying overdue accounts.
Located debtors by utilizing skip tracking and other strategies.
Conveyed current account information and obtained payments by using pre-scripted statements.
Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
Education and Training
Expected in 05/2006High School Diploma | Barry Goldwater High School, Phoenix, AZGPA:
Expected in | Maricopa Community Colleges - Paradise Valley Community College, Phoenix, AZGPA:
Expected in | Business Administration And ManagementMaricopa Community Colleges - Paradise Valley Community College, Phoenix, AZGPA:
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Resume Overview
School Attended
Barry Goldwater High School
Maricopa Community Colleges - Paradise Valley Community College
Maricopa Community Colleges - Paradise Valley Community College
