Collections Specialist resume example with 10 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.

  • Credit and Collections
  • Managing Delinquent Accounts
  • Updating Customer Accounts
  • Payment Processing
  • Negotiation and Resolution
  • Persuasive Negotiation
  • Personalized Financial Reviews
  • Financial Documentation
  • Correspondence Sorting and Filing
  • Attention to Detail
  • Analytical and Critical Thinking
  • FDCPA Compliance
  • Overdue Balance Detection
  • Credit Accounts
  • Delinquent Account Notification
  • Problem Investigation
  • Debt Repayment Negotiation
  • Customer Advising and Referral
  • Conflict Resolution
  • Account Monitoring
  • Administration and Management
  • Customer Locating
  • Payment Scheduling
  • Skip Tracing
  • Documentation and Recordkeeping
  • Paperwork Processing
  • Organizational Skills
  • Training and Teaching
  • Fair Debt Collections Practices
  • Verbal and Written Communication
  • Pleasant Telephone Demeanor
  • Clear Communication
  • Microsoft Office
  • Decision Making
  • Work Planning and Prioritization
  • Word Processing
  • Relationship Building
  • Database Maintenance
  • Creative Problem Solving
  • Time Management
  • Basic Mathematics
Work History
09/2018 to 04/2021 Collections Specialist Cintas Corporation | Dedham, MA,
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services and collection strategies.
  • Recorded all information regarding financial status of customers.
  • Processed payments and contracts on accounts.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Collected documents and made portfolios for collections accounts.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Researched, analyzed and settled [Number] disputes per week.
09/2013 to 06/2018 Collections Manager Hi-Line | Canton, GA,
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Processed payments and applied to customer balances.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Established procedures for collection of past due amounts.
  • Worked with legal resources and recovery teams to manage default issues.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Generated and distributed current statements to customers.
  • Oversaw daily posting of payments to customer accounts.
  • Reviewed, researched and corrected discrepancies and customer concerns.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Conducted investigations of customer accounts and payment histories.
  • Accessed credit records to evaluate customer credit histories.
  • Documented interactions in computer database and updated information.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Researched and resolved accounts payable discrepancies.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
11/2010 to 07/2013 Dryer Feeder Boise Cascade | Lathrop, CA,
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Followed safety procedures implemented by company to avoid mishaps and accidents.
  • Reviewed completed orders for quality and accuracy.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Performed quality checks during and after every job was run to make sure project met or exceeded expectations.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Used Dryer and other equipment safely on job, following manufacturer instructions.
  • Operated dryer machine by feeding and unloading [Type] parts safely.
  • Ran controls to start, stop, and pause [Type] machine to resolve loading issues.
  • Inspected materials and chemicals prior to loading for quality standards.
  • Cleaned warehouse area to maintain safe working environment and reduce airborne particulate matter.
  • Opened and closed gates of belt and pneumatic conveyors using proper safety precautions.
Expected in No Degree | Secondary Ed, Medical Transcription And Medical Co Lane Community College, Eugene, Oregon, GPA:
Expected in 06/1985 High School Diploma | Winston Churchill High School, Eugene, Oregon, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Lane Community College
  • Winston Churchill High School

Job Titles Held:

  • Collections Specialist
  • Collections Manager
  • Dryer Feeder


  • No Degree
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: