Collections Specialist resume example with 10 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Skills
Credit and Collections
Managing Delinquent Accounts
Updating Customer Accounts
Payment Processing
Negotiation and Resolution
Persuasive Negotiation
Personalized Financial Reviews
Financial Documentation
Correspondence Sorting and Filing
Attention to Detail
Analytical and Critical Thinking
FDCPA Compliance
Overdue Balance Detection
Credit Accounts
Delinquent Account Notification
Problem Investigation
Debt Repayment Negotiation
Customer Advising and Referral
Conflict Resolution
Account Monitoring
Administration and Management
Customer Locating
Payment Scheduling
Skip Tracing
Documentation and Recordkeeping
Paperwork Processing
Organizational Skills
Training and Teaching
Fair Debt Collections Practices
Verbal and Written Communication
Pleasant Telephone Demeanor
Clear Communication
Microsoft Office
Decision Making
Work Planning and Prioritization
Word Processing
Relationship Building
Database Maintenance
Creative Problem Solving
Time Management
Basic Mathematics
Work History
09/2018 to 04/2021Collections SpecialistCintas Corporation | Dedham, MA,
Negotiated to collect balance in full.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Processed payments and applied to customer balances.
Counseled debtors on payment options and arranged installment agreements.
Achieved performance goals on consistent basis.
Maintained high volume of calls and met demands of busy and productive group.
Monitored accounts for compliance with established payment plans and flagged non-compliances.
Used probing techniques to determine debtors' reasons for delinquency.
Researched accounts and completed due diligence to resolve collection problems.
Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
Worked in call center environment handling manual and automatically dialed outbound calls.
Used skip tracing and other techniques to locate debtors.
Trained new team members on scripts, company services and collection strategies.
Recorded all information regarding financial status of customers.
Processed payments and contracts on accounts.
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Used scripted conversation prompts to convey current account information and obtain payments.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Collected documents and made portfolios for collections accounts.
Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
Researched, analyzed and settled [Number] disputes per week.
09/2013 to 06/2018Collections ManagerHi-Line | Canton, GA,
Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Supervised staff of collectors, monitoring phone calls and letters.
Contacted customers to discuss late payments and options for remitting amounts due.
Monitored payments due from clients and promptly contacted clients with past due payments.
Processed payments and applied to customer balances.
Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Contacted clients with past-due payments and actively monitored payments due from clients.
Established procedures for collection of past due amounts.
Worked with legal resources and recovery teams to manage default issues.
Generated and mailed updated statements monthly and processed demand letters.
Generated and distributed current statements to customers.
Oversaw daily posting of payments to customer accounts.
Reviewed, researched and corrected discrepancies and customer concerns.
Researched accounts and completed due diligence to resolve collection problems.
Conducted investigations of customer accounts and payment histories.
Accessed credit records to evaluate customer credit histories.
Documented interactions in computer database and updated information.
Filed and addressed employee complaints in accordance with company policies and government regulations.
Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Researched and resolved accounts payable discrepancies.
Set up and updated customer accounts and CRM with interactions, payments and personal information.
Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
11/2010 to 07/2013Dryer FeederBoise Cascade | Lathrop, CA,
Multi-tasked to keep all assigned projects running effectively and efficiently.
Followed safety procedures implemented by company to avoid mishaps and accidents.
Reviewed completed orders for quality and accuracy.
Loaded and positioned raw materials in loading and feeding mechanisms.
Performed quality checks during and after every job was run to make sure project met or exceeded expectations.
Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Used Dryer and other equipment safely on job, following manufacturer instructions.
Operated dryer machine by feeding and unloading [Type] parts safely.
Ran controls to start, stop, and pause [Type] machine to resolve loading issues.
Inspected materials and chemicals prior to loading for quality standards.
Cleaned warehouse area to maintain safe working environment and reduce airborne particulate matter.
Opened and closed gates of belt and pneumatic conveyors using proper safety precautions.
Education
Expected in No Degree | Secondary Ed, Medical Transcription And Medical CoLane Community College, Eugene, Oregon, GPA:
Expected in 06/1985High School Diploma | Winston Churchill High School, Eugene, Oregon, GPA:
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