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collections specialist resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Individual who is adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards. Dedicated and accurate in processing payments and efficient in completing daily tasks in fast-paced environments. Proficient in customer care, compliance requirements and time management. Seeking role with increased responsibility. Detail-oriented with manual dexterity and conservation knowledge to handle challenging needs.

Skills
  • Performance improvement techniques
  • Team-oriented
  • Credit and collections
  • Call center background
  • Credit card payment processing
  • System implementation
  • Courteous demeanor
  • Microsoft Office expertise
  • Problem-solving abilities
  • Office equipment proficiency
  • Adaptive team player
  • Customer relations
  • High-energy attitude
Experience
06/2020 to Current
Collections Specialist Apex Systems Tucson, AZ,
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
02/2019 to Current
Driver Essendant Hanover, MD,
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Offered riders information about local attractions and restaurants.
  • Achieved consistently high customer scores due to exceptional service.
  • Transported clients to specified destinations safely and on-time.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Transported clients to events and programs according to activity schedule.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
11/2015 to 06/2018
Office Manager Aspire Public Schools Modesto, CA,
  • Increased office organization by developing filing system and customer database protocols.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Interviewed, onboarded, developed and oversaw daily activities of 15 clerical and administrative office personnel.
  • Generated financial reports for management review.
  • Performed billing, collection and reporting functions for sales office generating over $500,000.00 annually.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Proactively identified and solved complex problems that impact management and business direction
  • Organized patient files and streamlined operations to improve efficiency.
  • Developed and administered department budgets.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Managed $1,000,000.00 office budget to handle all needs, including inventory, postage and vendor services.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Managed office inventory by maintaining documentation of stock.
  • Oversaw office inventory and timely reordering of supplies.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Updated employee paperwork and records.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
01/2015 to 06/2018
Customer Service Representative Florida Tile Dallas, TX,
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
Expected in 12/2008 to to
Bachelor of Science: Psychology/Business
Troy University - Troy, AL
GPA:

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Resume Overview

School Attended

  • Troy University

Job Titles Held:

  • Collections Specialist
  • Driver
  • Office Manager
  • Customer Service Representative

Degrees

  • Bachelor of Science

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