LiveCareer-Resume

collections specialist resume example with 4 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 6 years of progressive training experience and take on challenging new role at lovisa.

Energetic traveling store manager successfully exceeding employee performance goals through implementation of rigorous training protocols. Efficient manager of operational budgets and resources, consistently supporting robust program despite occasional constraints. Determined trainer and program coordinator in implementation of training practices aligning with strategic vision.

Skills
  • Attention to detail
  • Data entry
  • Goal setting
  • Training and development
  • Excellent verbal and written skills
  • Positive and energetic attitude
  • Problem solving
  • Team-Building Exercises
  • Program Monitoring
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Payroll Management
  • Microsoft Office
  • Flexible and Adaptable
  • Good listening skills
  • Decision Making
Work History
Collections Specialist, 03/2022 - Current
Danaher Orange, CA,
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Negotiated to collect balance in full.
  • Handled 150 outbound and inbound calls daily with goal of collecting owed debt.
  • Achieved performance goals on consistent basis.
  • Recorded all information regarding financial status of customers.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
Store Manager Trainer, 03/2019 - 03/2022
Life Storage Inc. Jacksonville, FL,
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Prepared annual budget, scheduled expenditures and analyzed variances.
  • Drove sales and planned promotional and local store marketing activities.
  • Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Trained and mentored 50+ new personnel hired to fulfill various roles.
  • Tracked weekly sales to develop detailed reports for senior leadership, using Software.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed the top 2 stores in the country
  • Managed opened a serval stores in the USA
Manager's Assistant, 01/2019 - 03/2019
Lorna Jane City, STATE,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Achieved perfect attendance and on-time record.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Kept customer spaces clean, neat and organized for maximum appeal. Worked flexible schedule and extra shifts to meet business needs.
  • Monitored and managed social media accounts.
  • Scheduled meetings and managed calendar.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
Lead Manager, 08/2018 - 12/2018
Forever 21 City, STATE,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets
Education
Associate Degree: Criminal Justice, Expected in 12/2018
-
Tyler Junior College - Troup, TX
GPA:
Status -
High School Diploma : , Expected in 06/2015
-
Lincoln High School - Dallas, TX,
GPA:
Status -

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Resume Overview

School Attended

  • Tyler Junior College
  • Lincoln High School

Job Titles Held:

  • Collections Specialist
  • Store Manager Trainer
  • Manager's Assistant
  • Lead Manager

Degrees

  • Associate Degree
  • High School Diploma

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