collections specialist resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Experienced Collections Specialist bringing five-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Goals and Performance
  • Collections
  • Scheduling
  • Scripted Responses
  • Customer Accounts Management
  • Spreadsheets
  • Call center experience
  • Food Preparation and Safety
  • Ordering Procedures
  • Point of Sale Knowledge
  • Packaging
  • Bakery Equipment Knowledge
  • Cash Handling
  • Customer satisfaction
  • Complaint resolution
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Stocking and replenishing
  • Good listening skills
  • Creative problem solving
Work History
10/2018 to 10/2021
Collections Specialist Asbury Automotive Indianapolis, IN,
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Recorded all information regarding financial status of customers.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Negotiated to collect balance in full.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Processed payments and applied to customer balances.
05/2021 to 08/2021
Insurance Specialist Lithia Motors Portland, OR,
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Obtained underwriting approval by completing application for coverage.
05/2014 to 10/2018
Assistant Bakery Manager Albertsons Companies Mccall, ID,
  • Supervised baking and general production to drive sales and monitor overhead expenses.
  • Inspected, checked and monitored baking products and supplies to guarantee freshness.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Maintained and controlled inventory of baked goods.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
09/2017 to 01/2018
Sales Associate Spruce Finance Houston, TX,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained records related to sales, returns and inventory availability.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Achieved perfect attendance and on-time record.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Expected in 06/2016 to to
High School Diploma:
Corning-Painted Post High School - Corning, NY

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Resume Overview

School Attended

  • Corning-Painted Post High School

Job Titles Held:

  • Collections Specialist
  • Insurance Specialist
  • Assistant Bakery Manager
  • Sales Associate


  • High School Diploma

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