- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Experienced Collections Specialist bringing five-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Goals and Performance
- Collections
- Scheduling
- Scripted Responses
- Customer Accounts Management
- Spreadsheets
- Call center experience
- Food Preparation and Safety
- Ordering Procedures
- Point of Sale Knowledge
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- Packaging
- Bakery Equipment Knowledge
- Cash Handling
- Customer satisfaction
- Complaint resolution
- Order Fulfillment
- Inbound and Outbound Calling
- Stocking and replenishing
- Good listening skills
- Creative problem solving
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Collections Specialist, 10/2018 - 10/2021
Asbury Automotive – Indianapolis, IN,
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Recorded all information regarding financial status of customers.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Negotiated to collect balance in full.
- Used probing techniques to determine debtors' reasons for delinquency.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Processed payments and applied to customer balances.
Insurance Specialist, 05/2021 - 08/2021
Lithia Motors – Portland, OR,
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Obtained underwriting approval by completing application for coverage.
Assistant Bakery Manager, 05/2014 - 10/2018
Albertsons Companies – Mccall, ID,
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Inspected, checked and monitored baking products and supplies to guarantee freshness.
- Maintained cleanliness and hygiene in bakery premises.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Sales Associate, 09/2017 - 01/2018
Spruce Finance – Houston, TX,
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Achieved perfect attendance and on-time record.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
High School Diploma: , Expected in 06/2016
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Corning-Painted Post High School - Corning, NY
GPA:
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