Experienced Collections Specialist bringing five-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Goals and Performance
Collections
Scheduling
Scripted Responses
Customer Accounts Management
Spreadsheets
Call center experience
Food Preparation and Safety
Ordering Procedures
Point of Sale Knowledge
Packaging
Bakery Equipment Knowledge
Cash Handling
Customer satisfaction
Complaint resolution
Order Fulfillment
Inbound and Outbound Calling
Stocking and replenishing
Good listening skills
Creative problem solving
Work History
Collections Specialist, 10/2018 - 10/2021 Asbury Automotive – Indianapolis, IN,
Monitored accounts for compliance with established payment plans and flagged non-compliances.
Counseled debtors on payment options and arranged installment agreements.
Researched accounts and completed due diligence to resolve collection problems.
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Maintained high volume of calls and met demands of busy and productive group.
Recorded all information regarding financial status of customers.
Used scripted conversation prompts to convey current account information and obtain payments.
Negotiated to collect balance in full.
Used probing techniques to determine debtors' reasons for delinquency.
Worked in call center environment handling manual and automatically dialed outbound calls.
Used skip tracing and other techniques to locate debtors.
Processed payments and applied to customer balances.
Supervised baking and general production to drive sales and monitor overhead expenses.
Inspected, checked and monitored baking products and supplies to guarantee freshness.
Maintained cleanliness and hygiene in bakery premises.
Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Maintained and controlled inventory of baked goods.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
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