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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable Collections Specialist adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards.

Skills
  • Performance improvement techniques
  • Records management
  • Loan Origination and Underwriting
  • Familiar with locating individuals
  • Team-oriented
Experience
02/2016 to 08/2021 Collections Specialist Asbury Automotive | Grapevine, TX,
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Located debtors by utilizing skip tracking and other strategies.
  • Completed skip traces on customers failing respond to collection efforts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Negotiated rates with customers and entered payments into accounting system.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of [Technique] and [Skill].
03/2010 to 02/2016 Collections Specialist Asbury Automotive | Arlington, TX,
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.
03/1993 to 03/2010 Training Coordinator Planet Pharma | Bloomington, MN,
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Organized handbook and course documentation for participants.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
  • Prepared custom training course materials and presentations for corporate training.
  • Coordinated training session logistics by preparing equipment and securing facilities.
  • Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
  • Directed strategic planning and implementation of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials and presentations.
  • Chose qualified instructors aimed at providing engaging and thought-provoking learning environments.
  • Created cost estimates by compiling anticipated costs for training events.
  • Presented updated department training budget to supervisors for clear view of spending.
  • Mitigated financial discrepancies by accurately preparing and managing training budget.
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Developed complete training programs and led training using expert learning techniques.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
  • Documented training activities and changes to analyze program effectiveness.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
Education and Training
Expected in 06/1995 Associate of Arts | General Studies AValencia College, Orlando, FL GPA:

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Resume Overview

School Attended

  • AValencia College

Job Titles Held:

  • Collections Specialist
  • Collections Specialist
  • Training Coordinator

Degrees

  • Associate of Arts

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