Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Successful in business math, Accounts AP/PR with background in sales, marketing, client relations, and financial management.

Skills

Skills: Proficient in Microsoft office applications (Excel and Words) highly detail oriented and organized excellent communication and interpersonal skills

Education and Training
Wingate University Wingate, NC Expected in : - GPA :
Experience
Clean Harbors, Inc. - Collections Specialist
Brunswick, OH, 12/2017 - Current

Contact responsible parties by telephone to resolve delinquent personal loans. Describe resolution options and benefits to borrowers, negotiating the best possible arrangement. Respond to collection related inquiries in a prompt and professional manner. Perform skip-tracing activities, as needed to obtain location information for reaching the responsible party. Maintain up to date knowledge of collection associate job duties and responsibilities. Comply with all policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act. Ensure proper system notation is entered for all activity on accounts. Correspondence for standard past-due accounts and collections identifies delinquent accounts by reviewing files and contracts delinquent account-holders to request payment. Works with customers and field personnel to solve billing disputes Follows established guidelines to review and update account status. Maintain log of promised payments and pertinent account details; schedules follow-up communication with the account holder. Creates invoices according to company practices; submits invoices to customers. Maintains and updates customer files, including name or address changes, mergers or mailing attentions. Creates reports regarding the current status of customer accounts as requested Researches customer discrepancies and past-due amounts with the assistance of the Collections Manager and other staff Communicates changes of account information to the appropriate employees

Aleut Support Services Llc - Main - Assistant General Manager of Operations
Washington, DC, 03/2011 - 12/2017

Directly supervise the front desk staff and operations
Be prepared to work daily shifts on the front desk during periods of slow business.
Greet guests, functions as desk clerk when needed, train desk clerks and auditors, handle guest
complaints, establishes and maintains reservations
Monitor Desk Clerk performance and prepare disciplinary actions as needed
Conduct staff meetings and brand training with front desk clerks
Serve as desk clerk during breaks in shift schedules
Serve as back up during call-outs
Assist General Manager and Director of Sales
Handle all group bookings
Compute time cards daily, reconcile housekeeping reports, and complete Daily Payroll Report if
requested by the General Manager
Complete Daily Business Reports, review audit, count money, and make deposits in General
Manager's absence
Run Direct Bill Statements and mail on a weekly basis. Enter payments as received
Interview and recommend candidates for hire
Assist other departments when needed.
Inspect 25% of guest rooms monthly for General Manager's inspection
Monitor safety measures and meetings

Represent property at community functions
Maintain room inventories
Assist General Manager in all property operations and act for General Manager in his/her absence
If not at the property, must be available by phone in case of emergency.
Complete IHG. and/or Franchise Company training as required
Stay abreast of IHG. and Franchise programs and requirements

Handle multiple property reservation calls, faxes, and emails when necessary to provide optimal

Beware of guest satisfaction scores and IHG brand standards and work toward increasing department and overall satisfaction.

Resolve customer complaints

Beacon Independent Living - Sales Coordinator/Group Reservations Coordinator
City, STATE, 04/2005 - 05/2011

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Resume Overview

School Attended

  • Wingate University

Job Titles Held:

  • Collections Specialist
  • Assistant General Manager of Operations
  • Sales Coordinator/Group Reservations Coordinator

Degrees

  • Some College (No Degree)

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