Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing 9 years of experience and driven mentality, excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems, top-notch follow-through and methodical approach. Strong researcher successful at persuading customers and obtaining payments.

  • Performance improvement techniques
  • Customer research
  • Call center background
  • Payment acceptance
  • Persuasion strategies
  • Familiar with locating individuals
  • Credit and collections
  • Team-oriented
Collections Specialist 1, 10/2019 - Current
Dlt Solutions, Inc. Herndon, VA,
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through.
  • Processed payments over phone and set up recurring drafts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Reviewed accounts to determine payment plan compliance.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Identified impact of proposed solutions for delinquent clients, discussed options.
Pawn Broker, 08/2017 - 09/2019
Cash America Pawn City, STATE,
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Counted inventory every month and produced reports for management detailing such information.
  • Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
  • Set terms for loans and collateral, including rate, fee and expiration date.
  • Performed daily reviews of aging loans to identify merchandise ready for sale.
  • Evaluated customer merchandise to make purchasing decisions for store.
  • Appraised items, including jewelry, firearms and electronics to determine product value and authenticity.
  • Checked identification for every individual bringing in merchandise and verified against police stolen item database.
  • Researched electronics and other items online to identify market value.
  • Explained store policies and procedures to customers and responded to questions about loan terms.
  • Valued items according to current market conditions and negotiated with customers regarding prices.
  • Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
  • Created eye-catching window displays to draw customers into store.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Lead Collection Specialist /Trainer, 11/2009 - 10/2012
Harold Scheer Law Firm City, STATE,
  • Performed research and due diligence to resolve issues in timely manner.
  • Received and submitted payments and applied amounts to customer balances.
  • Researched, evaluated and resolved discrepancies and customer concerns.
  • Updated accounts with documentation of interactions and current information.
  • Developed and improved procedures for collection of past due amounts.
  • Attended training in topics such as credit management and civil court practices to maintain up-to-date knowledge.
  • Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Collaborated with legal resources and recovery teams to manage default issues.
  • Calculated figures such as discounts, percentage allocations and credits.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Reviewed credit records to evaluate customer histories.
  • Completed investigations of customer accounts and payment histories.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
Lead Collection Specialist /Trainer, 02/2005 - 11/2009
I.C. System Inc. City, STATE,
  • Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Accepted and processed customer payments and applied toward account balances.
  • Routinely contacted account holders with balances over 190 days past due to resolve delinquencies.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Collaborated with others to discuss new training opportunities.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
Education and Training
High School Diploma: , Expected in 05/2000
Colegio Nuestra Senora Del Pilar - Canovanas, Puerto Rico ,

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School Attended

  • Colegio Nuestra Senora Del Pilar

Job Titles Held:

  • Collections Specialist 1
  • Pawn Broker
  • Lead Collection Specialist /Trainer
  • Lead Collection Specialist /Trainer


  • High School Diploma

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