- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing 9 years of experience and driven mentality, excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems, top-notch follow-through and methodical approach. Strong researcher successful at persuading customers and obtaining payments.
- Performance improvement techniques
- Customer research
- Call center background
- Payment acceptance
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- Persuasion strategies
- Familiar with locating individuals
- Credit and collections
- Team-oriented
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Collections Specialist 1, 10/2019 - Current
Dlt Solutions, Inc. – Herndon, VA,
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through.
- Processed payments over phone and set up recurring drafts.
- Recorded and updated customer personal accounts with accurate contact information.
- Reviewed accounts to determine payment plan compliance.
- Overcame objections by applying advanced training and persuasion techniques.
- Identified impact of proposed solutions for delinquent clients, discussed options.
Pawn Broker, 08/2017 - 09/2019
Cash America Pawn – City, STATE,
- Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
- Counted inventory every month and produced reports for management detailing such information.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Set terms for loans and collateral, including rate, fee and expiration date.
- Performed daily reviews of aging loans to identify merchandise ready for sale.
- Evaluated customer merchandise to make purchasing decisions for store.
- Appraised items, including jewelry, firearms and electronics to determine product value and authenticity.
- Checked identification for every individual bringing in merchandise and verified against police stolen item database.
- Researched electronics and other items online to identify market value.
- Explained store policies and procedures to customers and responded to questions about loan terms.
- Valued items according to current market conditions and negotiated with customers regarding prices.
- Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
- Created eye-catching window displays to draw customers into store.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Lead Collection Specialist /Trainer, 11/2009 - 10/2012
Harold Scheer Law Firm – City, STATE,
- Performed research and due diligence to resolve issues in timely manner.
- Received and submitted payments and applied amounts to customer balances.
- Researched, evaluated and resolved discrepancies and customer concerns.
- Updated accounts with documentation of interactions and current information.
- Developed and improved procedures for collection of past due amounts.
- Attended training in topics such as credit management and civil court practices to maintain up-to-date knowledge.
- Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Collaborated with legal resources and recovery teams to manage default issues.
- Calculated figures such as discounts, percentage allocations and credits.
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Reviewed credit records to evaluate customer histories.
- Completed investigations of customer accounts and payment histories.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
Lead Collection Specialist /Trainer, 02/2005 - 11/2009
I.C. System Inc. – City, STATE,
- Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Accepted and processed customer payments and applied toward account balances.
- Routinely contacted account holders with balances over 190 days past due to resolve delinquencies.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Created agendas and communication materials for team meetings.
- Collaborated with others to discuss new training opportunities.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Performed site evaluations, customer surveys and team audits.
High School Diploma: , Expected in 05/2000
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Colegio Nuestra Senora Del Pilar - Canovanas, Puerto Rico ,
GPA:
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