collections representative resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Resourceful Collections Representative with 2 years' experience in the consumer and corporate collections industry. Highly skilled in monitoring accounts, setting up payment plans and handling irate customers with professionalism and understanding. Excited to bring talent and leadership to growing collections agency.

  • Installment plan set up
  • Automated dialer experience
  • Effective negotiator
  • Policy standards and guidelines
  • Mathematics skills
  • Team collaboration
  • Friendly voice
  • Credit and collections
  • Payment management
  • Team building
  • Problem resolution
  • Planning and coordination (B.E.S.T)
  • Project organization
  • Customer service
  • Communications
04/2018 to Current
Collections Representative Jbs Usa Guntersville, AL,
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Handled contracts and payments on accounts.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Managed inbound and outbound calls daily.
  • Consistently met or exceeded monthly goals.
  • Advised debtors on payment options and set up payment plans.
  • Handled irate customers smoothly to achieve performance targets.
  • Accepted and processed customer payments and applied toward account balances.
  • Routinely contacted account holders with balances over 61-94 days past due to resolve delinquencies.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
09/2017 to 03/2018
Cocktail Server Bobby Hotel Nashville, TN,
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Assessed patrons' needs to always provide proactive service.
  • Checked identification prior to serving.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Communicated with patrons to offer friendly service and determine needs.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained tidiness and organization throughout bar area.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
08/2015 to 06/2017
CNA Hillcrest Health Services Bellevue, NE,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Used mobility devices and lift equipment to transport patients.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort.
Education and Training
Expected in 05/2018 to to
High School Diploma:
Claremore High School - Claremore, OK

I was a BEST ammbasador for our team, I helped with coming up with games to get BEST out there. I also helped my manager with team tasks and got GOLD club a few times, along with Silver.

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Resume Overview

School Attended

  • Claremore High School

Job Titles Held:

  • Collections Representative
  • Cocktail Server
  • CNA


  • High School Diploma

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