LiveCareer-Resume

collections representative resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

To obtain a position in the medical field utilizing my experience in all facets for front office functions, join a team allowing me to apply and further develop my knowledge and utilize my skills. Customer Service experience and motivated to maintain customer satisfaction and contribute to company success.

Licenses

Customer Service Professional Certificate

Skill Highlights
MS Word, (Medi-Soft) Excellent Verbal and Written Communication Skills Problem Solving Medical Terminology
Professional Experience
04/2007 to 09/2011 Collections Representative Jbs Usa | Grand Island, NE,
  • Answered heavy incoming calls regarding collections questions and settlements, collected outstanding balances from Insurance companies and other parties involved. Prepared files for hearings and updated monthly calendar(s) for Lien Representatives, maintained and updated patient's demographic data to ensure accuracy of collections and billed parties responsible for outstanding balances.
02/1998 to 06/2005 Patient Service Representative Healthcare Partners | Van Nuys, CA,
  • Answered heavy in-coming calls efficiently and courteously for a family practice facility. Scheduled and confirmed appointments for physical exams, minor surgeries and procedures including diagnostic studies, and follow-up appointments. Maintained and updated patient demographic data to ensure accuracy of eligibility and benefit coverage. Maintained knowledge of various health insurance policies and procedures, maintained an ongoing report of appointments and cancellations as requested by my supervisor.
07/1987 to 03/1996 Utilization Referral Coordinator Health Care Partners Medical | City, STATE,
  • Handled heavy incoming calls in an efficient, courteous and helpful manner with the ability to evaluate assist and direct appropriately. Resolved complaints and concerns from patients regarding authorization and benefit coverage. Scheduled and confirmed appointments including ultrasounds, specialty visits and surgeries, arranged ambulatory transportation and hospital admissions as instructed by the Medical Director. Verified and update eligibility to ensure accurate insurance information and patient demographic information is correct. Attended UM meetings and was in charge of taking minutes, cross trained other utilization coordinators and assisted in other areas of the department as needed. Attended ongoing customer service workshops set by company to ensure excellent patient satisfaction.
Languages
Bi-lingual English/Spanish
Skills

Multi-tasking, Customer Service, Medical Terminology, Medi-Soft, MS Word, Problem Solving, Collections and Settlements, Written Communication Skills. Time Management.

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Resume Overview

School Attended

    Job Titles Held:

    • Collections Representative
    • Patient Service Representative
    • Utilization Referral Coordinator

    Degrees

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