collections representative resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Skills
Customer Service
Microsoft Office
Appointment Scheduling
Receptionist
Computer Skills
Answering Phones
Microsoft Outlook
Banking
Microsoft Excel
Venipuncture (1 year)
Blood sampling (1 year)
Phlebotomy (1 year)
Data Entry
Vital Signs
Medical Records
Accounts payable
Recruiting
Licensed phlebotomist with 100 venipuncture and 10 capillary sticks on family & friends.
CPR Certification
Work History
Collections Representative, 06/2020 to 06/2022 Truist Financial Corporation – Ashburn, VA,
Provide consistent follow up on delinquent accounts ranging from 11-90 + days delinquent
Outbound and Inbound collection and customer service calls
Provide delinquency “work out” plans with the ultimate goal being to bring the delinquent account current in the fastest, most efficient manner possible
Have an understand
Effectively communicate with customers and management on a daily basis
Analyze and solve problems on a daily basis
Negotiated to collect balance in full.
Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Counseled debtors on payment options and arranged installment agreements.
Handled Number outbound and inbound calls daily with goal of collecting owed debt.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Achieved performance goals on consistent basis.
Worked in call center environment handling manual and automatically dialed outbound calls.
Maintained high volume of calls and met demands of busy and productive group.
Processed payments and applied to customer balances.
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Customer Service Representative, 01/2020 to 08/2020 Fidelity Investments – Kirkland, WA,
Receives and completes all wire and stop payment requests
Support Commercial Lending in acquisition of commercial business accounts
Onboard information into deposit pro platform systems for all basic and complex accounts
Analyze and review documentation on business, trust, IRAs, and certificate of deposit products received from the field and clients to ensure all information is accurate and complete
Performs maintenance requests received by phone for check re-orders, cashier’s checks, basic loan maintenance, Debit/ATM PIN resets, loan payments, OnCommand lockouts, change of addresses, close accounts, account transfers, and Line Of Credit advances
Maintains current knowledge of banking regulations to ensure ongoing compliance of all basic and complex deposit accounts
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Assistant, 08/2015 to 11/2019 Schnitzer Steel Industries, Inc. – Richmond, CA,
Conducts daily inspections and searches of resident sleeping quarters and body searches as necessary
When assigned, monitors eye drug testing
Monitors security cameras to maintain safe and secure orderly environment for residents
Inputs all required in-person training for each employee in the online training system
Maintains, in cooperation with the Manager of Facility Services, a current roster of service contracts
Contact contractors when needed
Answer phones and greet visitors
Schedule appointments and maintain calendars
Schedule and coordinate staff and other meetings
Collate and distribute mail
Prepare communications, such as memos, emails, invoices, reports and other correspondence
Write and edit documents from letters to reports and instructional documents
Create and maintain filing systems, both electronic and physical
Manage accounts and perform bookkeeping , process monthly payments
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Handled client correspondence and tracked records to foster office efficiency.
Education
: , Expected in to Some college
Stone Academy - , GPA:
High School Diploma: , Expected in to Zion Academy - , GPA:
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