LiveCareer-Resume

collections representative resume example with 7+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Insolvency Resolution
  • Installment Plan Set up
  • Skip Tracing
  • Automated Dialer Experience
Experience
07/2006 to 10/2009 Collections Representative World Finance | Las Cruces North, NM,
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Advised debtors on payment options and set up payment plans.
  • Handled irate customers smoothly to achieve performance targets.
  • Upheld privacy and security requirements for customer information.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Entered customers' financial status information into system.
  • Handled contracts and payments on accounts.
  • Managed approximately [Number] inbound and outbound calls daily.
  • Utilized skip tracing resources to complete background checks and loan documents.
  • Consistently met or exceeded monthly goals of $[Amount] through diligent [Action].
  • Handled, researched and settled [Number] disputes weekly.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Received payment and posted to appropriate customer accounts.
  • Processed payments over phone and set up recurring drafts.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Recorded information about customers' financial status and collections status efforts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Completed skip traces on customers failing respond to collection efforts.
  • Developed collection methods to achieve or exceed company financial goals.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
  • Negotiated rates with customers and entered payments into accounting system.
01/1996 to 01/1998 Collections Representative World Finance | League City, TX,
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Advised debtors on payment options and set up payment plans.
  • Handled irate customers smoothly to achieve performance targets.
  • Upheld privacy and security requirements for customer information.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Received payment and posted to appropriate customer accounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Handled, researched and settled [Number] disputes weekly.
  • Consistently met or exceeded monthly goals of $[Amount] through diligent [Action].
  • Utilized skip tracing resources to complete background checks and loan documents.
  • Managed approximately [Number] inbound and outbound calls daily.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Completed skip traces on customers failing respond to collection efforts.
01/1992 to 08/1994 Collections Representative World Finance | Lebanon, KY,
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Advised debtors on payment options and set up payment plans.
  • Handled irate customers smoothly to achieve performance targets.
  • Upheld privacy and security requirements for customer information.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Entered customers' financial status information into system.
  • Handled contracts and payments on accounts.
  • Managed approximately [Number] inbound and outbound calls daily.
  • Utilized skip tracing resources to complete background checks and loan documents.
  • Handled, researched and settled [Number] disputes weekly.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Received payment and posted to appropriate customer accounts.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Recorded information about customers' financial status and collections status efforts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Completed skip traces on customers failing respond to collection efforts.
  • Developed collection methods to achieve or exceed company financial goals.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
01/1992 to 01/1994 Collections Representative World Finance | Leesville, LA,
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Advised debtors on payment options and set up payment plans.
  • Handled irate customers smoothly to achieve performance targets.
  • Upheld privacy and security requirements for customer information.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Entered customers' financial status information into system.
  • Managed approximately [Number] inbound and outbound calls daily.
  • Handled contracts and payments on accounts.
  • Utilized skip tracing resources to complete background checks and loan documents.
  • Consistently met or exceeded monthly goals of $[Amount] through diligent [Action].
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Handled, researched and settled [Number] disputes weekly.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Completed skip traces on customers failing respond to collection efforts.
Education and Training
Expected in 01/2000 to to GED | University of Hustoon, Houston, GPA:

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Resume Overview

School Attended

  • University of Hustoon

Job Titles Held:

  • Collections Representative
  • Collections Representative
  • Collections Representative
  • Collections Representative

Degrees

  • GED

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