collections representative resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Hard-working professional with 8+ years of experience and a proven knowledge of cargo handling, carrier management, and contract transportation services. Aiming to leverage my skills to successfully fill the Warehouse associate role at your company.

Firm and determined Collections Representative committed to collecting amounts owed. Quickly resolve settlements through effective negotiation. Proven success in consistently handling crucial issues diplomatically.

Collections Representative with 1 year background in corporate and consumer debt. Highly-skilled in bankruptcy, skip tracing and accurate record-keeping. Firm, tactful and remains calm in stressful and tense situations.

Focused Collections Representative with a background in the consumer debt industry. Reliable, honest and committed to recovering debt that is rightfully owed. Expert in maintaining a friendly demeanor in even the most challenging of situations. Proficient in mathematics, negotiation and data entry.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer-centric Call Center Representative recognized for extraordinary service, swift issue resolution and exceeding established call-per-hour targets. 5 years of experience supporting

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Reliable and enthusiastic worker with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.

  • Customer service skills
  • Microsoft, time management
  • Dependable hard worker
  • Transportation Brokering
  • Cargo Shipment Inspections
  • Delivery Estimations
  • Freight Bills Preparation
  • Cargo Loading
  • Lost Shipment Tracing
  • People Skills
  • Basic Math
  • Friendly, Positive Attitude
  • Reliable and Trustworthy
  • Computer Skills
  • MS Office
  • Organizational Skills
  • Critical Thinking
  • Microsoft Office
  • Excel
  • PowerPoint
  • Type 25+ wpm
  • Customer Service
  • Work Ethic
  • Relationship Building
  • Active Listening
04/2021 to 04/2022
Collections Representative Total System Services, Inc. MA, State,
  • Advised debtors on payment options and set up payment plans.
  • Handled irate customers smoothly to achieve performance targets.
  • Managed approximately [Number] inbound and outbound calls daily.
  • Utilized skip tracing resources to complete background checks and loan documents.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Upheld privacy and security requirements for customer information.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Entered customers' financial status information into system.
  • Handled contracts and payments on accounts.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Received payment and posted to appropriate customer accounts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Located debtors by utilizing skip tracking and other strategies.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Negotiated rates with customers and entered payments into accounting system.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Processed payments over phone and set up recurring drafts.
  • Gave clients comprehensive packages containing demand letters and loan authorizations.
  • Recorded information about customers' financial status and collections status efforts.
  • Completed skip traces on customers failing respond to collection efforts.
  • Reviewed accounts to determine payment plan compliance.
03/2019 to 06/2021
Nurse American Medical Response Sumter, SC,
  • Monitor, record, and report symptoms or changes in patients' conditions.
  • Maintain accurate, detailed reports and records.
  • Record patients' medical information and vital signs.
  • Monitor all aspects of patient care, including diet and physical activity.
  • Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.
01/2014 to 01/2020
Trucking co owner & Transportation Broker Koch Industries, Inc. Mount Olive, IL,
  • Maintained Trucks, dispatched loads, maintained office, maintained quick books
  • Created and enforced policies and procedures for entire logistics team.
  • Analyzed operational performance and implemented plans to achieve organizational and financial goals.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Managed day-to-day shipping and receiving
  • Monitored spending to ensure that expenses are consistent with approved budgets.
  • Established transportation cost standards and economical shipping practices.
  • Led and managed projects to support logistics efforts and plans.
  • Saved costs through negotiating contracts with freight companies and suppliers.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
  • Created and implemented exit and interview program process.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
02/2015 to 04/2018
Freight Broker Agent Truckalocitytrux4Less City, STATE,
  • Examine completed work to detect defects and verify conformance to work orders, and adjust machinery as necessary to correct production problems
  • Start machines and move controls to regulate tension on pressure rolls, to synchronize speed of machine components, and to adjust temperatures of glue or paraffin
  • Adjust guide assemblies, forming bars, and folding mechanisms according to specifications, using hand tools
  • Install attachments to machines for gluing, folding, printing, or cutting.
  • Observe operation of various machines to detect and correct machine malfunctions such as improper forming, glue flow, or pasteboard tension
  • Place rolls of paper or cardboard on machine feedtracks, and thread paper through gluing, coating, and slitting rollers
  • Cut products to specified dimensions, using hand or power cutters.
  • Remove finished cores, and stack or place them on conveyors for transfer to other work areas.
  • Validated load plans, cargo cleanliness and transportation documentation.
  • Estimated freight and postal rates to track shipment costs and weights.
  • Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
  • Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
  • Negotiated rates based on current market trends.
  • Quoted potential customers on price of freight brokerage.
Education and Training
Expected in 05/2016 to to
2 Year nursing program:
Arizona College - Glendale, AZ
GPA: 4.0
Expected in 06/2015 to to
Commercial Driving Licence: Transportation And Materials Moving
Trucking (Jun 2015
Expected in 03/2014 to to
Master Brokering Certification : Trucking Transport/ Freight Brokering
Freight Brokering/Load Training - Youngtown, AZ
Expected in 06/2001 to to
Associate of Science: Nursing Practice
University of California, Riverside - Riverside, CA
Expected in 06/1997 to to
High School Diploma:
GPA: 3.5

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Resume Overview

School Attended

  • Arizona College
  • Freight Brokering/Load Training
  • University of California, Riverside

Job Titles Held:

  • Collections Representative
  • Nurse
  • Trucking co owner & Transportation Broker
  • Freight Broker Agent


  • 2 Year nursing program
  • Commercial Driving Licence
  • Master Brokering Certification
  • Associate of Science
  • High School Diploma

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