Collections Representative Resume Example Bank Of America

COLLECTIONS REPRESENTATIVE

Summary

A professional offering a high level of commitment and creativity. A resourceful team player who excels in an intense, and fast paced work environment, with the ability to adapt to working independently. A focused and determined worker who completes deadline oriented projects with minimal supervision. Reliable, dependable, and dedicated. Knowledgeable of numerous software applications. Authorized to work in the US for any employer

Skills

Administrative
Architect
Billing
Credit
Customer service
Data entry
Filling
Finance
Interior Designer
Inventory
Personnel
Sales
Settlements
Credit card payment processing
Customer relations
Call center experience

In-store support
Active listening
Problem-solving abilities
Product organization
High-energy attitude
Project management abilities
Sales expertise
Inventory control
Banking regulations knowledge
Inbound and outbound calling
Quality assurance controls
Data evaluation
Adaptive team player
Microsoft Office expertise
Retail sales customer service

Education and Training

Central Piedmont Community College | Charlotte, NCSome College (No Degree) in Architectural Drafting Technology01/2006

American Business And Fashion Institute | CharlotteAssociate Degree in Interior Design05/1998

Experience

Bank Of America | Kennesaw, GACollections Representative04/2016 - 12/2018

Effectively managed inbound and outbound calls daily.
Advised debtors on payment options and set up payment plans.
Entered customers' financial status information into system.
Reasoned with customers and attempted to negotiate full balance payments.
Handled, researched and settled disputes weekly.
Used effective questioning techniques to clarify why debtors were delinquent.
Consistently met or exceeded monthly goals.
Handled irate customers smoothly to achieve performance targets.
Utilized skip tracing resources such as background checks and loan documents.
Oversaw disputes resolution and reconciliation for client accounts.
Routinely contacted account holders with balances over 5 TO 180 days past due to resolve delinquencies.
Minimized loss by negotiating payment terms directly with clients.
Worked closely with delinquent account holders to collect and reconcile accounts.
Interfaced with customers to bring accounts current with suitable repayment plans.

Lowe's Home Improvment | Chamblee , GACustomer Service Representative01/2016 - 04/2016

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Addressed customer service inquiries quickly and accurately.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Delivered high level of service and support to each customer, paving way for future business opportunities.

Wells Fargo | Tega Cay, SCTeller10/2014 - 12/2015

Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Assessed reports each [Timeframe] and generated notification letters to delinquent account holders.
Processed [Number] cash withdrawals per [Timeframe] accurately and efficiently.
Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
Prepared daily branch [Type] invoices.
Processed cash withdrawals.
Verified amounts and integrity of every check or funds transfer.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Established new customer accounts including checking, savings, lines of credit and loans.
Adhered to regulatory and company security and audit procedures.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Opened new customer accounts, including checking, savings and lines of credit.
Balanced daily cash deposits and bank vault inventory with zero error rate.
Entered member transaction data into online banking software.
Recommended additional products, services and benefits for customers.
Supplied tellers with coin and currency as needed.
Maintained confidentiality of bank records and client information.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Managed opening and closing times for the main branch.
Examined checks for identification and endorsement.
Balanced daily cash deposits and vault inventory with zero error rate.

Resume Overview

Companies Worked For:

Bank Of America
Lowe's Home Improvment
Wells Fargo

School Attended

Central Piedmont Community College
American Business And Fashion Institute

Job Titles Held:

Collections Representative
Customer Service Representative
Teller

Degrees

Some College (No Degree) in Architectural Drafting Technology
Associate Degree in Interior Design

Collections Representative Resume Example

Resume Score: 80%

Resume Overview

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