collections representative resume example with 4+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

A professional offering a high level of commitment and creativity. A resourceful team player who excels in an intense, and fast paced work environment, with the ability to adapt to working independently. A focused and determined worker who completes deadline oriented projects with minimal supervision. Reliable, dependable, and dedicated. Knowledgeable of numerous software applications. Authorized to work in the US for any employer

  • Administrative
  • Architect
  • Billing
  • Credit
  • Customer service
  • Data entry
  • Filling
  • Finance
  • Interior Designer
  • Inventory
  • Personnel
  • Sales
  • Settlements
  • Credit card payment processing
  • Customer relations
  • Call center experience
  • In-store support
  • Active listening
  • Problem-solving abilities
  • Product organization
  • High-energy attitude
  • Project management abilities
  • Sales expertise
  • Inventory control
  • Banking regulations knowledge
  • Inbound and outbound calling
  • Quality assurance controls
  • Data evaluation
  • Adaptive team player
  • Microsoft Office expertise
  • Retail sales customer service
Education and Training
Central Piedmont Community College Charlotte, NC, Expected in 01/2006 : Architectural Drafting Technology - GPA :
American Business And Fashion Institute Charlotte, Expected in 05/1998 Associate Degree : Interior Design - GPA :
Scentair - Collections Representative
Ontario, CA, 04/2016 - 12/2018
  • Effectively managed inbound and outbound calls daily.
  • Advised debtors on payment options and set up payment plans.
  • Entered customers' financial status information into system.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Handled, researched and settled disputes weekly.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Consistently met or exceeded monthly goals.
  • Handled irate customers smoothly to achieve performance targets.
  • Utilized skip tracing resources such as background checks and loan documents.
  • Oversaw disputes resolution and reconciliation for client accounts.
  • Routinely contacted account holders with balances over 5 TO 180 days past due to resolve delinquencies.
  • Minimized loss by negotiating payment terms directly with clients.
  • Worked closely with delinquent account holders to collect and reconcile accounts.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
Masterbrand Cabinets Inc. - Customer Service Representative
Youngstown, OH, 01/2016 - 04/2016
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Addressed customer service inquiries quickly and accurately.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Farmers National Banc Corp. - Teller
Lisbon, OH, 10/2014 - 12/2015
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Assessed reports each [Timeframe] and generated notification letters to delinquent account holders.
  • Processed [Number] cash withdrawals per [Timeframe] accurately and efficiently.
  • Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
  • Prepared daily branch [Type] invoices.
  • Processed cash withdrawals.
  • Verified amounts and integrity of every check or funds transfer.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Adhered to regulatory and company security and audit procedures.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Entered member transaction data into online banking software.
  • Recommended additional products, services and benefits for customers.
  • Supplied tellers with coin and currency as needed.
  • Maintained confidentiality of bank records and client information.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Managed opening and closing times for the main branch.
  • Examined checks for identification and endorsement.
  • Balanced daily cash deposits and vault inventory with zero error rate.

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Resume Overview

School Attended

  • Central Piedmont Community College
  • American Business And Fashion Institute

Job Titles Held:

  • Collections Representative
  • Customer Service Representative
  • Teller


  • Some College (No Degree)
  • Associate Degree

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