collections repo specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.

  • Document and File Management
  • Microsoft Office
  • Judgment and Decision Making
  • Multi-Line Telephone Systems
  • Ease with Computers and Technology
  • Office Equipment Operation
  • Supply Inventory Control
  • Strong Organizational Skills
  • Schedule Management
  • Meticulous Attention to Detail
  • Research and Analytical Skills
  • Professional and Courteous
  • Verbal and Written Communication
  • Multitasking and Time Management
  • Task Prioritization
  • Computers and Technology
  • Appointment Coordination
  • Confidentiality and Data Protection
  • Administering Payroll
  • Accounts Receivable and Payable
  • Filing Experience
  • Prioritization and Time Management
  • Reception Duties
  • Fast Learner
  • Data Entry
  • Business Administration
  • Clear Communication
  • Administrative Procedures
  • Accounting and Bookkeeping
  • Payroll Administration
  • Writing and Editing Skills
Collections Repo Specialist, 07/2022 - Current
Wells Fargo Brigham City, UT,
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions regarding account discrepancies or problems.
  • Accepted and processed customer payments and applied toward account balances.
  • Received payments and posted amounts to customer accounts.
  • Recorded information about status of collection efforts.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Contacted customers with delinquent accounts to solicit payment.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Secretary /Bookkeeper, 06/2011 - 02/2020
Laurel County Board Of Education City, STATE,
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Greeted visitors and directed to appropriate location or person.
  • Sent and distributed mail and parcels.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Scheduled meetings and sent invitations specifying time and location.
  • Assisted with accounts receivable and accounts payable functions.
  • Created and updated spreadsheets to track and report data.
  • Managed multiple calendars and contacts using computer software.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
Senior Collections Specialist, 10/1999 - 06/2011
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Developed collection methods to achieve or exceed company financial goals.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Completed skip traces on customers failing respond to collection efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.
Education and Training
High School Diploma: , Expected in 05/1997
North Laurel High School - London, KY
Status -

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Resume Overview

School Attended

  • North Laurel High School

Job Titles Held:

  • Collections Repo Specialist
  • Secretary /Bookkeeper
  • Senior Collections Specialist


  • High School Diploma

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